Testimonials

buttons                                                          

 Above: Ombuds handmade buttons

Some comments from our 2020 Visitors

  • You all do such amazing work. Thank you for your support of the UNM Community.
  • I was surprised at how well phone-only worked! I thought I'd miss the in-person (expression/body language etc.) but it meant that there was focus on the tone, content, and even paying attention to the background noises to check in!
  • Ombuds is such a wonderful UNM organization. Probably half of my staff has used them at one time or another. Through workshops, groups mediation, and individual sessions, they have helped us grow into a more functional and humane organization.
  • [The ombuds] is the best, most helpful listener in the world.
  • Great service!
  • Very professional, easy going and confidential.
  • Thank you for some great strategies!
  • It was really worthwhile to have an impartial set of ears to listen to me and give me feedback through a new set of eyes and give me hope and value! Thank you!!
  • Thank you!
  • Great listener and great at recalling the information presented to her. The session was very useful to me to flush out what I want for my career and this job.
  • Thank you so much for your dedication and commitment to making UNM a better place!
  • :-)
  • Thank you! Very clarifying.  Appreciate feeling supportive.
  • I feel much better than when I first arrived. I feel like a weight has been lifted and I have a new approach to handle my current situation.
  • I am happy and thankful that UNM offers this resource. It was so helpful and I learned some new things while here.  I plan to return if I should have any other issue/concern arise.
  • It was really helpful to be able to voice my concerns and to hear them reflected back. I was bogged down in my frustration and feeling powerless.  I now have some concrete steps to take with improving the situation.
  • Gained much new perspective.
  • Ombuds is one the best services offered to employees. The insight I’ve received in my sessions are always on point and give me a working new perspective.  I utilize these services often and will continue to do so.
  • I love this place and how it’s set up (very homey).
  • Thanks!
  • This was very beneficial in helping me to come to a better perspective of my situation. The ombuds is wonderful!
  • Just thank you again for your non-judgmental insight. I am very grateful for your help!
  • Thank you for your help! I felt like you heard me and helped me find ways to fix the problem more than anyone in my office has.  I will work to further this process and may be back to you with my supervisor.
  • This is a great service and benefit for staff. It was an excellent, safe and helpful way of processing the issue at hand that provided a different approach to the issue.  Thank you!
  • Thank you for the amazing clarity and for helping me focus on the core issue. I feel like the fog has lifted and I’m able to move forward with a resolutions.
  • Very helpful to sort and categorize priorities.
  • Great Session. Very very helpful. thank you!
  • Thanks for offering this resource. I am excited to engage in the process and see where it leads.
  • Thank you for all that you do!!
  • Thank you for your excellence. I really feel heard and that the Ombuds person is totally present and bringing their top game to the Visit every time.
  • I had a really good experience today, which helped me process the information i was holding onto as well as clarify on what steps i want to take moving forward. Thank you!
  • [Ombuds] is amazing. She is a great listener and very helpful. My conversation with her helped me identify what outcome I want and how to try to achieve them. The only suggestion I have is that the services of Ombuds need to be better advertised.
  • I really felt that I was listened to during my visits, and the suggestions are so insightful and valuable to my personal situations. I am so glad that this resource is available!
  • Talking things through with [the ombuds] was extremely helpful to me in considering how to address performance issues with an individual I supervise. [The ombuds] guided me through the Crucial Conversations planning process, and helped me to drill down to what I really wanted and how to express that from a clean place.
  • [The ombuds] was very helpful in thinking through next steps after having a crucial conversation with a staff member I supervise. I feel very seen, heard and valued by her. I appreciate the wisdom and great ideas that she shares.
  • I think [the ombuds] is a great mediator - she serves as a great resource in and out of the formal process, making what can be very uncomfortable into a more safe environment.
  • My conversation with [the ombuds] was incredibly helpful, as always! I felt heard and through [the ombudsperson’s] thoughtful listening and prompts, I left with greater clarity and a concrete plan to address a thorny issue.  Thank you!
  • The strategizing and advice was extremely helpful.
  • There is no possible way that I can find the words to describe how meaningful this session was for me. Thank you!!!!!
  • Very much enjoyed my time with [Ombuds]!
  • Always so helpful for re-framing and re-directing when I am feeling overwhelmed. [The ombuds] is such an amazing presence and support and she has helped me so much. I could not be happier with everything I have learned.
  • Comfortable and informative conversation very enjoyable.
  • This is a wonderful resource that should be utilized by all members of the workforce. The breadth of experience and abilities of the staff in the ombuds office provides a variety of options for individuals, teams, and departments that is rare in outside entities.
  • Great service, it helped me a lot. Thank you!
  • [Ombuds], thank you for actively listening and offering viable action which I can implement. You are wonderful and such a joy to work with! :)
  • Ombuds is a wonderful resource for UNM faculty and staff to present issues and concerns.
  • Really important work being done here, it is greatly appreciated!
  • Great group of people - necessary service provided.
  • This was a great visit; thanks [ombuds], and especially, the Office of the Provost, for providing this important service!
  • It is always a pleasure to talk to Ombuds when I have something that needs to be taken care of. I felt listened to, supported, and encouraged to take action on my current situation so it gets better in the future. This visit took a weight off my shoulders for sure. I appreciate [them] very much. Thank you for all you do for the UNM community.
  • My conversation was quite helpful as I began to understand and uncover the best dialogue options to handle challenging conversations. The Ombuds associate I communicated with spoke to me in confidentiality and impartiality and made me feel comfortable, heard, and understood. Overall, a great service that I would recommend to others.
  • Thank you! I felt heard and validated. I received tips and strategies for my situation and now it’s up to me.
  • Very thankful for my time with Ombuds. I appreciated feeling heard and the questions asked in response to my situation that prompted the best ways to grow and build on my experiences for the future.
  • [Ombuds] was very attentive and I appreciated her insight and time.
  • Great, and insightful, as always.
  • Thank you!
  • This was my first meeting to discuss Ombuds services for teams. [The ombuds] is a skilled, thoughtful and compassionate listener. I left the session with greater optimism about managing current tensions between staff to improve workplace climate and culture. Thanks, [ombuds].
  • [The ombuds] was wonderful!
  • I cannot emphasize enough how grateful I am to having this resource at UNM! I always recommend to colleagues that are having problems that come up for them, including the folks I supervise. i think it is so important that UNM employees have a safe space to discuss conflicts, concerns, etc to help them get clear and navigate their professional dilemmas. I wish everyone at UNM knew about and used omsbuds, especially before conflicts or problems become more entrenched. The professionals with this department are so good at what they do!
  • I think ombuds is a terrific resource. While I understand that the success of mediation is based wholly on the willingness of the parties to mediate, I do wish there were some channel that would allow for something of a ""forced"" sit-down. Management is often reluctant to have those difficult conversations, or to even be in the room with direct reports experiencing conflict. When one party refuses to mediate through ombuds, that leaves the other party a bit nowhere when management is ineffective.
  • The office is an incredibly important asset of the university. We are lucky to have them and more people should take advantage of their services.
  • We found the session to be very helpful. But we do need to follow up!
  • Having someone truly listen to you and exchange ideas .... in a neutral, safe and confidential setting makes all the difference in the world so that you can take healthy steps and make positive resolutions. Thank you.
  • [The ombuds] is wise and knowledgeable, which I appreciate!!
  • [Ombuds] is an extraordinarily skilled listener. She provided great insight and was very knowledgeable and articulate. My meeting with Ombuds provided clarity on what I "need" and how to ask for it so that I may be more productive and efficient in my role.
  • This was my second time speaking with an Ombuds practitioner in a one on one basis, and I found it just as helpful and thought provoking as last time. Great work, would absolutely recommend it.
  • I very much enjoyed my visit today. It is nice to process out loud, to hear back how what I am saying is interpreted by another, and to have that time to connect with another, particularly in these COVID times.
  • This was an excellent opportunity to learn how the Ombuds Services personnel can help our branch campus employees. So many times the branches are left out of the discussion and I was happy to learn that they have a well planned way of dealing with employees at a distance.
  • I was aware of the Ombuds Services and had recommended on several occasions to people I felt would benefit from their services. I had never had first-hand experience with their services and I was pleased with the discussion I had with [the ombuds]. She is a great listener!
  • [The ombuds] is a gift to the UNM community. Her name comes up from time to time and always with the utmost regard. She is very well-respected and is known for her amazing communication and mediation skills. My appointment with [her] was incredibly helpful to the future of my career at UNM. I am grateful for her assistance.
  • [The ombuds] was wonderful- I enjoyed her style and approach to the mediation services.
  • Very helpful to work with [ombuds]!
  • [The ombuds] is an excellent Ombuds and professional. An asset to the University of New Mexico!!
  • Excellent session. [The ombuds] is an outstanding listener and summarized my thoughts and ramblings in a succinct and cogent manner. She is very good at what she does! Thanks for having the Ombuds office.
  • [This ombuds] is a true asset to the Ombuds office and to the UNM community. Her compassion, empathy and wisdom are greatly appreciated. She is a wonderful human being! I share her contact info with as many people as possible! True jewel!
  • My experience was great! [The ombuds] helped me see the situation clearly and chart a path forward.