Professional Development and Presentations

We are dedicated to supporting efforts of UNM staff to improve communication and collaboration in the workplace. We also support constructive conflict management and collaborative problem-solving to promote wellness and productivity at work.  

Please contact Anne Lightsey if you would like a presentation or workshop made to your department or team.  alight01@unm.edu.

Upcoming training and presentations are listed near the bottom of our home page.

Some of the presentations and trainings that we provide: 

  • Introduction to Ombuds Services:  What's In It For You?
    In the 20 min. presentation learn about the services Ombuds for Staff provides, including 1:1 visits, facilitated conversations, trainings, presentations, group work and more. Offered to groups and teams upon request.
  • Crucial Conversations for Mastering Dialogue®: Online Self-Paced with Tailored 1:1 Support and Coaching from UNM Ombuds
    Download 2021-2022 Enrollment Form
    This course focuses on skills that foster open dialogue around high stakes, emotional, or risky topics. Learn how to speak persuasively, foster teamwork and make better decisions. Based on the best-selling book Crucial Conversations®.  This Online Self-Paced Crucial Conversations® includes: online self-paced class; downloadable Toolkit (this document serves as a reference guide to the online Crucial Conversations® content); Crucial Conversations® e-book; 1:1 Ombuds coaching, support and check-ins.  To learn more and register, please contact Anne Lightsey @ alight01@unm.edu.

  • Crucial Conversations for Mastering Dialogue®: Tools for Talking When the Stakes are High (In-Person)
    Not available during Covid-19.  Please see on-line option above.
    Based on the best-selling book of the same name. This 3-day in-person training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. You’ll learn tools to hold a conversation from a place of curiosity, not lecturing or blaming. You’ll learn how to say: “Here’s what I’m seeing; here’s why that’s concerning or important. Can you help me better understand things from your perspective?” It's estimated that every crucial conversation we avoid holding, or don't do well, costs the organization $7,500. Crucial conversations have a disproportionate impact on how people remember us and the results we achieve. To learn more and register, please contact Anne Lightsey @ alight01@unm.edu.

  • Difficult Conversations:  Start Here to End Well
    Conflict is inevitable and is simply a signal that something needs to change.  Research shows that conflict, when managed properly, strengthens relationships and teams and can serve as a catalyst for better solutions, innovation and growth. In this workshop, based on the book Crucial Conversations®, you'll learn an essential first step necessary for healthy conflict and productive conversations.  Offered to groups and teams upon request; 2.5 hour workshop.

  • Are We Talking About the Same Things?  Getting Clear Can be the Difference Between Success, Failure, Frustration and Ease. 
    People in the same conversation often have different and conflicting goals, without even knowing it.  If that’s not tricky enough, a person’s goals can evolve and change, even during a single conversation.  The quality of a conversation and the outcome is dependent on how well we balance attention to the task, relational, and identity goals and conflicts. Offered to groups and teams upon request; 1 hour workshop.
  • Culture Eats Strategy for Breakfast
    The title is a quote by Peter Drucker, a management consultant, author and educator.  He finds that if we attend to strategy while failing to attend to culture, then the strategy will oftentimes fail.  In facilitated workshops, groups focus on their culture in order to support their mission, goals and strategies.  Teams come together to identify and share their internal and/or external core values and behaviors. 

    Internal core values (an individual’s values) and behaviors guide and support the individual and successful teamwork.  Sharing individual values is a way to improve self-awareness, understand each other better, identify opportunities, and support each other.  External core values and behaviors inform decision-making and actions for the group and their outward-facing work.  Teams need to be clear about what they believe and hold important, and need to ensure that their intentions, words, thoughts, and behaviors align with their core values.


    Based on the research Dr. Brene Brown shared in her book Dare to Lead.  Offered to groups and teams, both new and established, upon request.

  • Collaboration: Practice a Key Skill That Allows You to Overcome Obstacles and Build Bridges
    Participants will identify and practice an essential skill which will help them collaborate more effectively, find common ground, demonstrate respect and possibly change the world.  Offered to groups and teams upon request, this class is typically 1 to 2 hours.

  • Reframing Conflict
    In this 1 hour interactive workshop, participants learn how to spot the reasons for working with conflict, rather than just avoiding it.  Also, participants will learn to identify the opportunities presented by each conflict that arises.  Offered to groups and teams upon request.

  • Supportive Listening 101: Listening and Responding Supportively to Accounts of Sexual Misconduct
    In this 30 minute presentation, you'll learn the essential DOs and DON'Ts for listening supportively without causing unintentional harm. Supportive Listening 101 is an introduction to basic tools to help you foster a safe and supportive environment for those speaking up about sexual violence and misconduct. 
    Note: Although we do not talk about the details of sexual violence, we do talk about disclosures of sexual violence.   Offered to groups and teams upon request.
    Supportive Listening Flyer (pdf link)
    Supportive Listening Handout (pdf link)
    Supportive Listening: Resources
     
  • So...I Have to Report: Listening and Responding Supportively to Accounts of Sexual Violence and Misconduct for UNM Responsible Employees
    In this 35 minute presentation, you will learn what to say to let someone disclosing sexual misconduct know that you are a Responsible Employee (RE). According to to the Dept. of Education, REs include UNM Faculty, Staff, Teaching Assistants, and Graduate Assistants. This designation requires that any report of sexual misconduct made must be reported to the Office of Equal Opportunity. 
    Note: Although we do not talk about the details of sexual violence, we do talk about disclosures of sexual violence.  Offered to groups and teams upon request.
    So...I Have to Report Flyer (pdf link)
    So...I Have to Report Postcard (pdf link)
    So...I Have to Report:  Resources

  • Am I Ready to Listen? 101: Listening and Responding Supportively to Accounts of Sexual Misconduct
    In this 35-min. presentation, you will reflect on the multiple variables that impact how to respond when someone wants to disclose to you an account of sexual misconduct. You’ll consider those variables; you’ll also learn language to communicate your decision supportively and to offer available resources.
    Note: Although we do not talk about the details of sexual violence, we do talk about disclosures of sexual violence.  Offered to groups and teams upon request.
    Am I Ready to Listen? Flyer (pdf link)
    Am I Ready to Listen?  Resources


Supportive Listening 101: Listening and Responding Supportively to Accounts of Sexual Misconduct presented to:

Human Resources Forum Meeting (2.13.20)

Human Resources Forum Meeting (2.11.20)

Biology Dept + open to all (11.22.19)

UNM Residence Life & Student Housing Training (8.7.19)

University Libraries and Learning Sciences (6.20.19)

CTL Staff Professional Development (11.20.18)

Access Services Leadership Team at the University Libraries (11.15.18)

Computer Science Staff Training (6.21.18)

The NETWORK:  Working to End Domestic Violence and Sexual Assault in New Mexico (6.20.2018)

UNM Division of Community Behavioral Health (CBH) (5.16.18)

Women's Resource Center (5.10.2018)

UNM School of Law (5.1.2018)

Center for Development and Disability Manager/Supervisor Meeting (4.18.2018)

Human Resources Staff Meeting (3.30.2018)

College of Arts and Sciences Department Administrators Meeting (3.21.2018)

Women's Resource Center (3.8.2018)

Valencia Campus Faculty and Staff Meeting (2.28.2018)

Women's Resource Center (2.27.2018)

Department of Pediatrics and Adolescent Medicine (2.26.2018)

Albuquerque S.A.N.E. (Sexual Assault Nurse Examiners) Collaborative (2.15.2018)

SMART (Sexual Misconduct and Assault Response Team) Committee (2.13.2018)

School of Architecture & Planning Staff (2.6.2018)

Dept. of Pediatrics (1.16.2018)

Dept. of Emergency Medicine (1.12.2018)

School of Architecture & Planning Faculty(1.9.2018)

UNM Career Services (12.14.2017)

College of Pharmacy (12.14.201)

Academic Advisors: Advising Matters (12.14.2017)

CAPS Program Specialists and Coordinators (12.13.2017)

Office of the President (12.7.2017)

Dean of Students (12.6.2017)

School of Medicine, HR Liaison Monthly Meeting (12.5.2017)

School of Medicine, Department Administrator Monthly Meeting (11.16.2017)

UNM Human Resources Consultants (11.15.2017)

Department of Individual, Family, and Community Education (11.8.2017)

HSC Mentoring Program (11.8.2017)

College of Fine Arts Student Success and Advisement (10.30.2017)

Department of Internal Medicine (10.25.2017)

UNM Project ECHO (10.24.2017)

Office of Equal Opportunity (10.17.2017)

So...I Have to Report: Listening and Responding Supportively to Accounts of Sexual Violence and Misconduct for UNM Responsible Employees

Biology Dept + open to all (11.22.19)

UNM Residence Life & Student Housing Training (8.7.19)

University Libraries and Learning Sciences (6.20.19)

CTL Staff Professional Development (11.20.18)

Access Services Leadership Team at the University Libraries (11.15.18)

UNM Athletic Advisors and Athletic Compliance Meeting (9.7.2018)

Department of Neurosurgery Quarterly Staff Meeting (8.31.2018)

Center for Development and Disability Manager/Supervisor Meeting (6.26.2018)

Computer Science Staff Training (6.21.2018)

College of Arts and Sciences Department Administrators Meeting (5.18.2018)

Supportive Listening 301 Workshops: Practice Listening and Responding Supportively to Accounts of Sexual Misconduct presented on:

Open enrollment (1.26.2018)

Am I Ready to Listen 101:  Listening and Responding Supportively to Accounts of Sexual Violence and Misconduct

Biology Dept + open to all (11.22.19)

UNM Residence Life & Student Housing Training (8.7.19)

University Libraries (5.21.2019)