Brief introduction to how Ombuds Services can support you and your team. (15 minutes presentation with Q and A)

Learn how to speak persuasively, foster teamwork, and make better decisions, based on the best-selling book, Crucial Conversations®. This 6-8 hour online self-paced course includes downloadable tip sheets and e-book, plus, 1:1 UNM Ombuds Services coaching, support, and check-ins.

Enrollment Form

This course teaches a process and skills for managing performance, from coaching through behavior challenges, to helping people get back on track when performance falters. Anchored on the foundations of holding impactful dialogue (Crucial Conversations®), this course focuses on skills for candidly and respectfully holding others accountable. This 6-8 hour online self-paced course includes downloadable tip sheets and e-book, plus, 1:1 UNM Ombuds Services coaching, support, and check-ins.

It is recommended you take Crucial Conversations for Mastering Dialogue® (above) first.

Enrollment Form

Specifically for Crucial Conversations graduates and mediators, join the Ombuds Services staff and your colleagues for an enriching hour of (low pressure) skills practice. The focus of the session is to practice skills that empower effective problem-solving. To attend this one-hour session, enjoy good company, and have fun practicing skills, email Anne Lightsey at alight01@unm.edu.

People in the same conversation often have different and conflicting goals, without even knowing it. If that’s not tricky enough, a person’s goals can evolve and change, even during a single conversation. The quality of a conversation and the outcome is dependent on how well we balance attention to the task, relational, and identity goals and conflicts. In this 1.5-hour workshop, you’ll discover how to create clarity in your communication for greater success and ease in your conversations. 

Participants in this customized 1.5+ hour session will identify and practice an essential skill that will help them collaborate more effectively, find common ground, demonstrate respect and possibly change the world.

This customizable session can support groups and teams. Groups focus on their culture in order to support their mission, goals, and strategies. Teams come together to identify and share their internal and/or external core values and behaviors.

This session is based on the research Dr. Brené Brown shared in her book, Dare to Lead.

Participants in this one-hour interactive workshop learn to identify the opportunities presented by each conflict that arises, as well as the skills useful in realizing those opportunities.

In this 60-min. workshop, you will reflect on the multiple variables that impact how to respond when someone wants to disclose to you an account of sexual misconduct. You’ll explore 8 of these variables and learn how to communicate your decision supportively. 

Note: Although we do not talk about the details of sexual violence, we do talk about disclosures of sexual violence.

In this hands-on 45-minute workshop, you will learn how to let someone know, in a clear and supportive way, that you are a Responsible Employee (RE). RE includes UNM Faculty, Staff, Student Employees, Teaching Assistants, and Graduate Assistants. This designation requires that any report of sexual misconduct made must be reported to the Office of Compliance, Ethics and Equal Opportunity (CEEO).   

Note: Although we do not talk about the details of sexual violence, we do talk about disclosures of sexual violence.

In this 30-min. presentation, you'll learn the essential DOs and DON'Ts for listening supportively without causing unintentional harm. You'll be introduced to 4 basic tools to help you foster a safe and supportive environment for those speaking up about sexual violence and misconduct.

Note: Although we do not talk about the details of sexual violence, we do talk about disclosures of sexual violence.