Entrance

Schedule a Visit

  • Call 277-2993 to make an appointment (including satellite campuses)
  • E-mail using the links on our Contact Us page (we cannot guarantee confidentiality of e-mail, please call for confidential communication)
  • For detailed information about the visit, click here (pdf link)
Passageway

Confidential, Independent, Informal, and Neutral

Ombuds Services for Staff adheres to the principles and Standards of Practice established by the International Ombuds Association (IOA).

office

Documents

The following documents are reviewed during your first visit and provide some information about what to expect when you come for a visit or facilitated conversation:

During the COVID-19 pandemic, we are serving staff, faculty supervising staff and their co-workers by phone or Zoom Monday-Friday from 8:00 - 5:00.

To schedule a confidential phone or Zoom visit with an ombuds,please e-mail JoEllen Ransom at jransom@unm.edu or Anne Lightsey at alight01@unm.edu.  

To learn more about or to schedule a professional development opportunity for yourself or your team (see Professional Development tab for our offerings) please e-mail Anne Lightsey at alight01@unm.edu.

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Download the 2019 Ombuds Services Annual Report (pdf link, 1MB)

2018 Report (pdf link, 8MB)

2017 Report (pdf link, 7MB)

2016 Report (pdf link, 5MB)


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What is Ombuds Services?

Your first stop, your last resort, and everything in between.

Today, academic institutions are experiencing the disruptive power of rapid social, political, and technological change. On their behalf, organizational ombuds around the world are serving as trusted navigators to inform critical and complex decision-making for a lasting and positive impact. Organizational ombuds act as constructive problem-solvers who provide valuable insights and instill respect, civility and justice among communities, organizations and workforces.

Trusted Navigators

At a time of accelerated change, organizational ombuds are serving as trusted navigators, engaged by people and organizations to inform critical decisions for a lasting and positive impact.

  • For organizations and leaders of all types, ombuds help survey the terrain, assess risk, monitor trends, address challenges, and advocate for fair processes.

A Source of Empowerment

Organizational ombuds around the world engage in constructive problem-solving toward the goal of instilling respect, civility, and justice in communities, organizations, and professional relationships. UNM Ombuds Services:

  • Empowers individuals and UNM to overcome disputes, conflicts, and barriers that stand in the way of reaching our full potential
  • Conducts training, education, coaching, and facilitation for UNM and its employees facing challenges large and small
  • Complements and supplements traditional HR, legal, and compliance channels and departments
  • Builds employee loyalty and a culture of engagement that can save costs and improve workplaces

UNM Ombuds Services is a no-barrier, first-stop for employees, as well as executives, managers, and other leaders seeking guidance, information, and insight from a trusted, skilled neutral who is confidential, independent, and informal.

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Upcoming Outreach, Trainings, and Events

Events are posted with permission and are invitation-only events unless otherwise stated.  Ombuds Services for Staff honors the confidentiality of all of the groups and individuals that engage with our office.  

Crucial Conversations®: Online Self-Paced with Tailored 1:1 Support and Coaching from UNM Ombuds
WHEN:  Kick-off Nov. 10, 2020 from 12:00-1:00 via Zoom.  After you attend the kick-off, you have 90 days to complete the course.
WHERE:  Kick-off via Zoom.  Class on-line and check-in with Ombuds is via Zoom   Details in enrollment form link.
WHAT:  This course focuses on skills that foster open dialogue around high stakes, emotional, or risky topics. Learn how to speak persuasively, foster teamwork and make better decisions. Based on the best-selling book Crucial Conversations®.  This class includes: online self-paced class; downloadable Toolkit (a reference guide to the online Crucial Conversations® content); Crucial Conversations® e-book; 1:1 Ombuds coaching, support and check-ins.  
HOW:  To learn more and register, please contact Anne Lightsey @ alight01@unm.edu.  Link to flyer for this class.  Download this enrollment form to complete.

November Skills Refresher/Brown Bag for Trained Mediators and Crucial  Conversations® Graduates
Wednesday, Nov. 11, 2020 @ 12:00 - 1:00 pm (the second Wednesday of every other month)
Via Zoom
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. The focus of the practice session is on listening and acknowledging what you heard in a way that allows you to learn more while empowering you and the speaker to problem solve more effectively.  You are welcome to bring something to eat.  Come join us, enjoy good company, and have fun practicing skills from your facilitated conversation training!

Crucial Conversations®: Online Self-Paced with Tailored 1:1 Support and Coaching from UNM Ombuds
WHEN:  Kick-off Dec. 9, 2020 from 12:00-1:00 via Zoom.  After you attend the kick-off, you have 90 days to complete the course.
WHERE:  Kick-off via Zoom.  Class on-line and check-in with Ombuds is via Zoom   Details in enrollment form link.
WHAT:  This course focuses on skills that foster open dialogue around high stakes, emotional, or risky topics. Learn how to speak persuasively, foster teamwork and make better decisions. Based on the best-selling book Crucial Conversations®.  This class includes: online self-paced class; downloadable Toolkit (a reference guide to the online Crucial Conversations® content); Crucial Conversations® e-book; 1:1 Ombuds coaching, support and check-ins.  
HOW:  To learn more and register, please contact Anne Lightsey @ alight01@unm.edu.  Link to flyer for this class.  Download this enrollment form to complete.

January Skills Refresher/Brown Bag for Trained Mediators and Crucial  Conversations® Graduates
Wednesday, Jan. 13, 2021 @ 12:00 - 1:00 pm (the second Wednesday of every other month)
Via Zoom
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. The focus of the practice session is on listening and acknowledging what you heard in a way that allows you to learn more while empowering you and the speaker to problem solve more effectively.  You are welcome to bring something to eat.  Come join us, enjoy good company, and have fun practicing skills from your facilitated conversation training!

Crucial Conversations®: Online Self-Paced with Tailored 1:1 Support and Coaching from UNM Ombuds
WHEN:  Kick-off Jan. 21 from 12:00-1:00 via Zoom.  After you attend the kick-off, you have 90 days to complete the course.
WHERE:  Kick-off via Zoom.  Class on-line and check-in with Ombuds is via Zoom  Details here.
WHAT:  This course focuses on skills that foster open dialogue around high stakes, emotional, or risky topics. Learn how to speak persuasively, foster teamwork and make better decisions. Based on the best-selling book Crucial Conversations®.  This class includes: online self-paced class; downloadable Toolkit (a reference guide to the online Crucial Conversations® content); Crucial Conversations® e-book; 1:1 Ombuds coaching, support and check-ins.  
HOW:  To learn more and register, please contact Anne Lightsey @ alight01@unm.edu.  Download, complete and return the enrollment form.

Crucial Conversations®: Online Self-Paced with Tailored 1:1 Support and Coaching from UNM Ombuds
WHEN:  Kick-off Feb. 17 from 12:00-1:00 via Zoom.  After you attend the kick-off, you have 90 days to complete the course.
WHERE:  Kick-off via Zoom.  Class on-line and check-in with Ombuds is via Zoom  Details here.
WHAT:  This course focuses on skills that foster open dialogue around high stakes, emotional, or risky topics. Learn how to speak persuasively, foster teamwork and make better decisions. Based on the best-selling book Crucial Conversations®.  This class includes: online self-paced class; downloadable Toolkit (a reference guide to the online Crucial Conversations® content); Crucial Conversations® e-book; 1:1 Ombuds coaching, support and check-ins.  
HOW:  To learn more and register, please contact Anne Lightsey @ alight01@unm.edu.  Download, complete and return the enrollment form.

March Skills Refresher/Brown Bag for Trained Mediators and Crucial  Conversations® Graduates
Wednesday, March 10, 2021 @ 12:00 - 1:00 pm (the second Wednesday of every other month)
Via Zoom
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. The focus of the practice session is on listening and acknowledging what you heard in a way that allows you to learn more while empowering you and the speaker to problem solve more effectively.  You are welcome to bring something to eat.  Come join us, enjoy good company, and have fun practicing skills from your facilitated conversation training!

Crucial Conversations®: Online Self-Paced with Tailored 1:1 Support and Coaching from UNM Ombuds
WHEN:  Kick-off March 16 from 12:00-1:00 via Zoom.  After you attend the kick-off, you have 90 days to complete the course.
WHERE:  Kick-off via Zoom.  Class on-line and check-in with Ombuds is via Zoom  Details here.
WHAT:  This course focuses on skills that foster open dialogue around high stakes, emotional, or risky topics. Learn how to speak persuasively, foster teamwork and make better decisions. Based on the best-selling book Crucial Conversations®.  This class includes: online self-paced class; downloadable Toolkit (a reference guide to the online Crucial Conversations® content); Crucial Conversations® e-book; 1:1 Ombuds coaching, support and check-ins.  
HOW:  To learn more and register, please contact Anne Lightsey @ alight01@unm.edu.  Download, complete and return the enrollment form.

Crucial Conversations®: Online Self-Paced with Tailored 1:1 Support and Coaching from UNM Ombuds
WHEN:  Kick-off April 14 from 12:00-1:00 via Zoom.  After you attend the kick-off, you have 90 days to complete the course.
WHERE:  Kick-off via Zoom.  Class on-line and check-in with Ombuds is via Zoom  Details here.
WHAT:  This course focuses on skills that foster open dialogue around high stakes, emotional, or risky topics. Learn how to speak persuasively, foster teamwork and make better decisions. Based on the best-selling book Crucial Conversations®.  This class includes: online self-paced class; downloadable Toolkit (a reference guide to the online Crucial Conversations® content); Crucial Conversations® e-book; 1:1 Ombuds coaching, support and check-ins.  
HOW:  To learn more and register, please contact Anne Lightsey @ alight01@unm.edu.  Download, complete and return the enrollment form.

May Skills Refresher/Brown Bag for Trained Mediators and Crucial  Conversations® Graduates
Wednesday, May 12, 2021 @ 12:00 - 1:00 pm (the second Wednesday of every other month)
Via Zoom
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. The focus of the practice session is on listening and acknowledging what you heard in a way that allows you to learn more while empowering you and the speaker to problem solve more effectively.  You are welcome to bring something to eat.  Come join us, enjoy good company, and have fun practicing skills from your facilitated conversation training!

Crucial Conversations®: Online Self-Paced with Tailored 1:1 Support and Coaching from UNM Ombuds
WHEN:  Kick-off May 13 from 12:00-1:00 via Zoom.  After you attend the kick-off, you have 90 days to complete the course.
WHERE:  Kick-off via Zoom.  Class on-line and check-in with Ombuds is via Zoom  Details here.
WHAT:  This course focuses on skills that foster open dialogue around high stakes, emotional, or risky topics. Learn how to speak persuasively, foster teamwork and make better decisions. Based on the best-selling book Crucial Conversations®.  This class includes: online self-paced class; downloadable Toolkit (a reference guide to the online Crucial Conversations® content); Crucial Conversations® e-book; 1:1 Ombuds coaching, support and check-ins.  
HOW:  To learn more and register, please contact Anne Lightsey @ alight01@unm.edu.  Download, complete and return the enrollment form.

Crucial Conversations®: Online Self-Paced with Tailored 1:1 Support and Coaching from UNM Ombuds
WHEN:  Kick-off June 8 from 12:00-1:00 via Zoom.  After you attend the kick-off, you have 90 days to complete the course.
WHERE:  Kick-off via Zoom.  Class on-line and check-in with Ombuds is via Zoom  Details here.
WHAT:  This course focuses on skills that foster open dialogue around high stakes, emotional, or risky topics. Learn how to speak persuasively, foster teamwork and make better decisions. Based on the best-selling book Crucial Conversations®.  This class includes: online self-paced class; downloadable Toolkit (a reference guide to the online Crucial Conversations® content); Crucial Conversations® e-book; 1:1 Ombuds coaching, support and check-ins.  
HOW:  To learn more and register, please contact Anne Lightsey @ alight01@unm.edu.  Download, complete and return the enrollment form.

July Skills Refresher/Brown Bag for Trained Mediators and Crucial  Conversations® Graduates
Wednesday, July 14, 2021 @ 12:00 - 1:00 pm (the second Wednesday of every other month)
Via Zoom
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. The focus of the practice session is on listening and acknowledging what you heard in a way that allows you to learn more while empowering you and the speaker to problem solve more effectively.  You are welcome to bring something to eat.  Come join us, enjoy good company, and have fun practicing skills from your facilitated conversation training!

September Skills Refresher/Brown Bag for Trained Mediators and Crucial  Conversations® Graduates
Wednesday, Sept. 8, 2021 @ 12:00 - 1:00 pm (the second Wednesday of every other month)
Via Zoom
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. The focus of the practice session is on listening and acknowledging what you heard in a way that allows you to learn more while empowering you and the speaker to problem solve more effectively.  You are welcome to bring something to eat.  Come join us, enjoy good company, and have fun practicing skills from your facilitated conversation training!

November Skills Refresher/Brown Bag for Trained Mediators and Crucial  Conversations® Graduates
Wednesday, Nov. 10, 2021 @ 12:00 - 1:00 pm (the second Wednesday of every other month)
Via Zoom
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. The focus of the practice session is on listening and acknowledging what you heard in a way that allows you to learn more while empowering you and the speaker to problem solve more effectively.  You are welcome to bring something to eat.  Come join us, enjoy good company, and have fun practicing skills from your facilitated conversation training!