What We Do

During the COVID-19 pandemic, we are serving staff, faculty supervising staff and their co-workers by phone or Zoom Monday-Friday from 8:00 - 5:00.  To schedule a confidential phone or Zoom visit with an ombuds, please e-mail JoEllen Ransom at jransom@unm.edu or Anne Lightsey at alight01@unm.edu.  Thank you!

Ombuds Services offers a place where staff can talk privately about building communication and collaboration. We provide a variety of informal services to assist employees in preventing and/or resolving any workplace conflicts efficiently and effectively.  We work with staff and their supervisors or coworkers.  We listen respectfully and emphasize collaboration and fair consideration of all sides of an issue.

The visit is a private conversation with a skilled neutral in which the visitor can think out loud about a workplace situation, gain clarity and perspective, and receive information about resources and possible constructive approaches. Afterwards, the next steps are entirely up to the visitor. For detailed information about the visit click here (pdf link). For more information about schedule policies, please see UNM UAP Policy 3300, Section 7.5.


Ombuds Services for Staff can accommodate UNM staff, faculty supervising staff, and their coworkers who work for Gallup Campus, Los Alamos Campus, Taos Campus, Valencia Campus, and UNM West and cannot travel to our office in-person by hosting visits via phone call.  Please review, initial and return the Ombuds Services for Staff Zoom Visit (Privacy) Agreement (pdf link) prior to your Zoom visit.  


We provide confidential facilitated conversations facilitated by experienced neutrals in a private, neutral setting.  Ombuds facilitated conversations are preceded by individual visits.  The parties determine the topics and outcome of their facilitated conversation.  This is a voluntary process.  View the Ombuds Services for Staff Facilitated Conversation Agreement. (pdf link)


We provide informal process, training, and visits for groups including departments. Trainings and visits are designed to improve the group's collaboration and communication, and to encourage constructive conflict management. This process allows every team member to be involved in creating their healthy work environment. Please see the link below for more information.  Offerings for teams (pdf link) Team Leader Check-list (pdf link)


Ombuds Services refers visitors to university policy that offers guidance in the visitor's situation.  We also provide referrals to specific university agencies and other relevant resources.  The visitor maintains full authority over what resources to access following the visit.


We provide training in constructive conflict management skills and other related topics.  We give brief presentations on Ombuds Services upon request.  Click here for a sample list of the trainings and presentations we offer.