Entrance

Schedule a Visit

  • Call 277-2993 to make an appointment (including satellite campuses)
  • E-mail using the links on our Contact Us page (we cannot guarantee confidentiality of e-mail, please call for confidential communication)
  • For detailed information about the visit, click here (pdf link)
Passageway

Confidential, Neutral, Informal, and Independent

Ombuds Services for Staff adheres to the principles and Standards of Practice established by the International Ombuds Association (IOA).

office

Documents


The following documents are reviewed during your first visit and provide some information about what to expect when you come for a visit or mediation:

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Download the 2017 UNM Ombuds for Staff Annual Report (pdf link, 20MB)

2016 Report (pdf link, 15MB)


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What is an Ombuds?

Ombuds
\ˈäm-ˌbu̇dz, om-buh dz, awm-, om-buh dz\

The primary duties of an organizational Ombuds are:

  1. To work with individuals and groups assisting them in developing options to help build communication and collaboration.
  2. To facilitate your efforts to learn from diverse perspectives in the workplace.
  3. To bring systemic concerns to the attention of the organization for resolution.

What an Ombuds does:

    • Actively listens to understand people while remaining neutral with respect to the facts.  The Ombuds doesn't listen to judge or decide who is right or wrong, s/he listens to understand all perspectives.  This is critical for developing options for resolution.
    • Refers people to appropriate resources for support in improving things at work


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Upcoming Outreach, Trainings, and Events

Events are posted with permission and are invitation-only events unless otherwise stated.  Ombuds Services for Staff honors the confidentiality of all of the groups and individuals that engage with our office.

Collaboration: The Power of Listening to Overcome Obstacles and Build Bridges
UNM's CDD Partners for Employment Statewide School-to-Work Transition Conference
Tuesday, May 29, 2018 @ 2:00 pm

Crucial Conversations®
Thursday, May 31 & Thursday, June 7, 2018, 8:00 am-5:00 pm
This 2-day training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong
This session is full. 
To register for a future session, please contact Anne Lightsey at alight01@unm.edu or at 505-277-2993. 

Supportive Listening 101: Listening to Accounts of Sexual Misconduct
The NETWORK:  Working to End Domestic and Sexual Violence in NM
Wednesday, June 20, 2018 @ 9:00 am

Supportive Listening 101: Listening to Accounts of Sexual Misconduct
Women's Resource Center (open to the public)
Tuesday, June 26, 2018 @ 12:15 pm

So...I Have to Report 101:Listening and Responding to Accounts of Sexual Misconduct for UNM Responsible Employees
Center for Development and Disability Manager/Supervisor Meeting
Friday, June 29, 2018 @ 10:30 am

July Skills Refresher/Brown Bag for Trained Mediators
Wednesday, July 11, 2018 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!

Supportive Listening 101: Listening to Accounts of Sexual Misconduct
Women's Resource Center (open to the public)
Thursday, July 12, 2018 @ 3:30 pm

Crucial Conversations®
Tuesday, July 17 & Thursday, July 19, 2018, 8:00 am-5:00 pm
This 2-day training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong.
This session is full. 
To register for a future session, please contact Anne Lightsey at alight01@unm.edu or at 505-277-2993.

Supportive Listening 101: Listening to Accounts of Sexual Misconduct
Women's Resource Center (open to the public)
Tuesday, Aug. 28, 2018 @ 12:15 pm

Crucial Conversations®
UNM Division of Community and Behavioral Health
Wednesday, Sept. 5 & Wednesday, Sept. 12, 2018, 8:00 am-5:00 pm
This 2-day training teaches skills for communication when the stakes are high, opinions vary, and emotions run strong. 
This session is not open-enrollment.

September Skills Refresher/Brown Bag for Trained Mediators
Wednesday, Sept. 12, 2018 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!

Supportive Listening 101: Listening to Accounts of Sexual Misconduct
Women's Resource Center (open to the public)
Thursday, Sept. 13, 2018 @ 3:30 pm

Ombuds Services for Staff Open House 
Thursday, Oct. 11, 2018 @ 11:00 am-1:00 pm
Ombuds Services for Staff Office (Building 29, 1800 Las Lomas)

Supportive Listening 101: Listening to Accounts of Sexual Misconduct
Women's Resource Center (open to the public)
Tuesday, Oct. 23, 2018 @ 12:15 pm

Supportive Listening 101: Listening to Accounts of Sexual Misconduct
Women's Resource Center (open to the public)
Thursday, Nov. 8, 2018 @ 3:30 pm

November Skills Refresher/Brown Bag for Trained Mediators
Wednesday, Nov. 14, 2018 @ 12:00 pm - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!