---------------------------------------------------------------
2016 Report (pdf link, 15MB)
---------------------------------------------------------------
What is an Ombuds?
Ombuds
\ˈäm-ˌbu̇dz, om-buh dz, awm-, om-buh dz\
The primary duties of an organizational Ombuds are:
- To work with individuals and groups assisting them in developing options to help build communication and collaboration.
- To facilitate your efforts to learn from diverse perspectives in the workplace.
- To bring systemic concerns to the attention of the organization for resolution.
What an Ombuds does:
-
- Actively listens to understand people while remaining neutral with respect to the facts. The Ombuds doesn't listen to judge or decide who is right or wrong, s/he listens to understand all perspectives. This is critical for developing options for resolution.
- Refers people to appropriate resources for support in improving things at work
---------------------------------------------------------------
Upcoming Outreach, Trainings, and Events
Events are posted with permission and are invitation-only events unless otherwise stated. Ombuds Services for Staff honors the confidentiality of all of the groups and individuals that engage with our office.
Separating Facts from Story
CTL Staff Professional Development
Tuesday, Feb. 12, 2019 @ 2:30
When something happens, we immediately create a story about the event. We attribute meaning to people’s words and actions without even noticing what we are doing. In this workshop you will learn how to separate facts from story (which is trickier than it looks). Based on Crucial Conversations® model
Collaboration: The Power of Listening to Overcome Obstacles and Build Bridges
COE Staff Professional Development Retreat
Wed. Feb. 20, 2019 from 9:00-noon
Participants will practice a skill which will help them collaborate more effectively and possibly change the world.
Crucial Conversations®
Thursdays Feb. 21 and Feb. 28 from 9:00-4:30 and Mar. 7 from 9:00-noon
Based on the best-selling book of the same name, this 2.5-day training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. It provides tools and skills for UNM employees at all levels, and may be particularly useful for managers who do performance evaluations. It's estimated that every crucial conversation we avoid holding, or don't do well, costs the organization $7,500.
To register, please contact Adilene Ruiz-Olivas at aruizolivas1@unm.edu
March Skills Refresher/Brown Bag for Trained Mediators and Crucial Conversation® Graduates
Wednesday, March 13, 2019 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. You are welcome to bring something to eat. We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!
Crucial Conversations®
Tuesdays Apr. 16 and Apr. 23 from 9:00-4:30 and Apr. 30 from 9:00-noon
Based on the best-selling book of the same name, this 2.5-day training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. It provides tools and skills for UNM employees at all levels, and may be particularly useful for managers who do performance evaluations. It's estimated that every crucial conversation we avoid holding, or don't do well, costs the organization $7,500.
To register, please contact Adilene Ruiz-Olivas at aruizolivas1@unm.edu
ADR Superpower Skills Workshop
State Bar ADR Committee Quarterly Meeting
Thur., April 25, 2019 @ noon
This skills workshop is for people who are new as well as for those who are experienced with the practice of ADR. It is an opportunity to identify and develop the core skills for success in facilitating communication, collaboration, and constructive conflict management. You will work in small groups, with a coach, to experience the profound and positive impact of skillful listening and acknowledgement.
May Skills Refresher/Brown Bag for Trained Mediators and Crucial Conversation® Graduates
Wednesday, May 8, 2019 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. You are welcome to bring something to eat. We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!
Crucial Conversations®
Wednesdays June 5 and June 12 from 9:00-4:30 and June 19 from 9:00-noon
Based on the best-selling book of the same name, this 2.5-day training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. It provides tools and skills for UNM employees at all levels, and may be particularly useful for managers who do performance evaluations. It's estimated that every crucial conversation we avoid holding, or don't do well, costs the organization $7,500.
To register, please contact Adilene Ruiz-Olivas at aruizolivas1@unm.edu
July Skills Refresher/Brown Bag for Trained Mediators and Crucial Conversation® Graduates
Wednesday, July 10, 2019 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. You are welcome to bring something to eat. We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!
September Skills Refresher/Brown Bag for Trained Mediators and Crucial Conversation® Graduates
Wednesday, Sept. 11, 2019 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. You are welcome to bring something to eat. We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!
