Entrance

Schedule a Visit

  • Call 277-2993 to make an appointment (including satellite campuses)
  • E-mail using the links on our Contact Us page (we cannot guarantee confidentiality of e-mail, please call for confidential communication)
  • For detailed information about the visit, click here (pdf link)
Passageway

Confidential, Independent, Informal, and Neutral

Ombuds Services for Staff adheres to the principles and Standards of Practice established by the International Ombuds Association (IOA).

office

Documents

The following documents are reviewed during your first visit and provide some information about what to expect when you come for a visit or mediation:

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Download the 2018 Ombuds Services Annual Report (pdf link, 8MB)

2017 Report (pdf link, 7MB)

2016 Report (pdf link, 5MB)


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What is Ombuds Services?

Today, academic institutions are experiencing the disruptive power of rapid social, political, and technological change. On their behalf, ombuds around the world are serving as trusted navigators to inform critical and complex decision-making for a lasting and positive impact. Ombuds act as constructive problem-solvers who provide valuable insights and instill respect, civility and justice among communities, organizations and workforces.

Trusted Navigators

At a time of accelerated change, ombuds are serving as trusted navigators, engaged by people and organizations to inform critical decisions for a lasting and positive impact.

  • For organizations and leaders of all types, ombuds help survey the terrain, assess risk, monitor trends, address challenges, and advocate for fair processes.

A Source of Empowerment

Ombuds around the world engage in constructive problem-solving toward the goal of instilling respect, civility, and justice in communities, organizations, and professional relationships. UNM Ombuds Services:

  • Empowers individuals and UNM to overcome disputes, conflicts, and barriers that stand in the way of reaching our full potential
  • Conducts training, education, coaching, and facilitation for UNM and its employees facing challenges large and small
  • Complements and supplements traditional HR, legal, and compliance channels and departments
  • Builds employee loyalty and a culture of engagement that can save costs and improve workplaces

UNM Ombuds Services is a no-barrier, first-stop for employees, as well as executives, managers, and other leaders seeking guidance, information, and insight from a trusted, skilled neutral who is confidential, independent, and informal.

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Upcoming Outreach, Trainings, and Events

Events are posted with permission and are invitation-only events unless otherwise stated.  Ombuds Services for Staff honors the confidentiality of all of the groups and individuals that engage with our office.

Crucial Conversations®
Tuesdays Apr. 16 and Apr. 23 from 9:00-4:30 and Apr. 30 from 9:00-noon
Based on the best-selling book of the same name, this 2.5-day training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. It provides tools and skills for UNM employees at all levels, and may be particularly useful for managers who do performance evaluations. It's estimated that every crucial conversation we avoid holding, or don't do well, costs the organization $7,500. 
To register, please contact Adilene Ruiz-Olivas at 
aruizolivas1@unm.edu

ADR Superpower Skills Workshop
State Bar ADR Committee Quarterly Meeting

Thur., April 25, 2019 @ noon
This skills workshop is for people who are new as well as for those who are experienced with the practice of ADR. It is an opportunity to identify and develop the core skills for success in facilitating communication, collaboration, and constructive conflict management. You will work in small groups, with a coach, to experience the profound and positive impact of skillful listening and acknowledgement.

Bridging Generations in the Workplace
Tuesday, April 30, 2019

Open enrollment - please register via Learning Central
This 3-hour course explores how friction may arise from different generations in the workplace. There are currently four generations found in the workplace: Veterans, Boomers, X'ers, and Y'ers. Each generation may view workplace concepts differently, such as being a team player, showing respect, being on time, how to be professional, and good work habits. As a manager/supervisor or employee, this course will help you improve communication between generations, work together more effectively, with less friction, and with more humor.  

May Skills Refresher/Brown Bag for Trained Mediators and Crucial  Conversation® Graduates
Wednesday, May 8, 2019 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!

Crucial Conversations®
Wednesdays June 5 and June 12 from 9:00-4:30 and June 19 from 9:00-noon
Based on the best-selling book of the same name, this 2.5-day training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. It provides tools and skills for UNM employees at all levels, and may be particularly useful for managers who do performance evaluations. It's estimated that every crucial conversation we avoid holding, or don't do well, costs the organization $7,500. 
To register, please contact Adilene Ruiz-Olivas at 
aruizolivas1@unm.edu

July Skills Refresher/Brown Bag for Trained Mediators and Crucial  Conversation® Graduates
Wednesday, July 10, 2019 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!

September Skills Refresher/Brown Bag for Trained Mediators and Crucial  Conversation® Graduates
Wednesday, Sept. 11, 2019 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!

November Skills Refresher/Brown Bag for Trained Mediators and Crucial  Conversation® Graduates
Wednesday, Nov. 13, 2019 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!