---------------------------------------------------------------
2016 Report (pdf link, 15MB)
---------------------------------------------------------------
What is an Ombuds?
Ombuds
\ˈäm-ˌbu̇dz, om-buh dz, awm-, om-buh dz\
The primary duties of an organizational Ombuds are:
- To work with individuals and groups assisting them in developing options to help build communication and collaboration.
- To facilitate your efforts to learn from diverse perspectives in the workplace.
- To bring systemic concerns to the attention of the organization for resolution.
What an Ombuds does:
-
- Actively listens to understand people while remaining neutral with respect to the facts. The Ombuds doesn't listen to judge or decide who is right or wrong, s/he listens to understand all perspectives. This is critical for developing options for resolution.
- Refers people to appropriate resources for support in improving things at work
---------------------------------------------------------------
Upcoming Outreach, Trainings, and Events
Events are posted with permission and are invitation-only events unless otherwise stated. Ombuds Services for Staff honors the confidentiality of all of the groups and individuals that engage with our office.
Crucial Conversations®
July 17 and July 19 from 9:00 am-4:30 pm and July 24 from 9:00 am-12:00 pm
This 2 and 1/2 day training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong.
This session is full.
To register for a future session, please contact Anne Lightsey at alight01@unm.edu or at 505-277-2993.
Crucial Confrontations
UNM Division of Community and Behavioral Health
Sept. 12, 2018, 8:00 am-5:00 pm
Crucial Confrontations, based on the book of the same name, dives deep into accountability. Learn resources for how to respond when people deal with disappointments—situations where others break promises, violate expectations or behave badly.
This session is not open-enrollment.
September Skills Refresher/Brown Bag for Trained Mediators
Wednesday, Sept. 12, 2018 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. You are welcome to bring something to eat. We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!
Ombuds Services for Staff Open House
Thursday, Oct. 11, 2018 @ 11:00 am-1:00 pm
Ombuds Services for Staff Office (Building 29, 1800 Las Lomas)
November Skills Refresher/Brown Bag for Trained Mediators
Wednesday, Nov. 14, 2018 @ 12:00 pm - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. You are welcome to bring something to eat. We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!
January Skills Refresher/Brown Bag for Trained Mediators
Wednesday, Jan. 9, 2019 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. You are welcome to bring something to eat. We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!
March Skills Refresher/Brown Bag for Trained Mediators
Wednesday, March 13, 2019 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. You are welcome to bring something to eat. We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!
May Skills Refresher/Brown Bag for Trained Mediators
Wednesday, May 8, 2019 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. You are welcome to bring something to eat. We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!
July Skills Refresher/Brown Bag for Trained Mediators
Wednesday, July 10, 2019 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. You are welcome to bring something to eat. We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!
September Skills Refresher/Brown Bag for Trained Mediators
Wednesday, Sept. 11, 2019 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. You are welcome to bring something to eat. We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!
