Schedule a Visit

  • Call 277-2993 to make an appointment
  • Visit our office at 1800 Las Lomas NE (SE corner of Buena Vista & Las Lomas, Building 29)
  • E-mail using the links on our Contact Us page
    • We cannot guarantee confidentiality of e-mail.  Please call or visit in person for confidential communication.

Confidential, Neutral, Informal, and Independent

Ombuds Services for Staff adheres to the principles and Standards of Practice established by the International Ombuds Association (IOA).



The following documents are reviewed during your first visit and provide some information about what to expect when you come for a consultation or mediation:

What is an Ombuds?

\ˈäm-ˌbu̇dz, om-buh dz, awm-, om-buh dz\

The primary duties of an organizational Ombuds are:

  1. To work with individuals and groups to explore and assist then in determining options to help you build communication and collaboration.
  2. To facilitate your efforts to learn from diverse perspectives in the workplace.
  3. To bring systemic concerns to the attention of the organization for resolution.

What an Ombuds does:

    • Listens to understand issues while remaining neutral with respect to the facts.  The Ombuds doesn't listen to judge or decide who is right or wrong, s/he listens to understand the issue from the individual's or group's perspective.  This is critical for developing options for resolution.
    • Refers individuals to appropriate resolution resources that can potentially resolve the issue.