Entrance

Schedule a Visit

  • Call 277-2993 to make an appointment (including satellite campuses)
  • E-mail using the links on our Contact Us page (we cannot guarantee confidentiality of e-mail, please call for confidential communication)
  • For detailed information about the visit, click here (pdf link)
Passageway

Confidential, Independent, Informal, and Neutral

Ombuds Services for Staff adheres to the principles and Standards of Practice established by the International Ombuds Association (IOA).

office

Documents

The following documents are reviewed during your first visit and provide some information about what to expect when you come for a visit or mediation:

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Download the 2017 UNM Ombuds for Staff Annual Report (pdf link, 20MB)

2016 Report (pdf link, 15MB)


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What is an Ombuds?

Ombuds
\ˈäm-ˌbu̇dz, om-buh dz, awm-, om-buh dz\

The primary duties of an organizational Ombuds are:

  1. To work with individuals and groups assisting them in developing options to help build communication and collaboration.
  2. To facilitate your efforts to learn from diverse perspectives in the workplace.
  3. To bring systemic concerns to the attention of the organization for resolution.

What an Ombuds does:

    • Actively listens to understand people while remaining neutral with respect to the facts.  The Ombuds doesn't listen to judge or decide who is right or wrong, s/he listens to understand all perspectives.  This is critical for developing options for resolution.
    • Refers people to appropriate resources for support in improving things at work


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Upcoming Outreach, Trainings, and Events

Events are posted with permission and are invitation-only events unless otherwise stated.  Ombuds Services for Staff honors the confidentiality of all of the groups and individuals that engage with our office.

November Skills Refresher/Brown Bag for Trained Mediators
Wednesday, Nov. 14, 2018 @ 12:00 pm - 1:15 pm (the second Wednesday of every other month)

Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!

So...I Have to Report + Supportive Listening:  Listening and Responding Supportively to Accounts of Sexual Misconduct 
Access Services Leadership Team at the University Libraries
Thursday, Nov. 15, 2018 @ 9:00

So...I Have to Report + Supportive Listening:  Listening and Responding Supportively to Accounts of Sexual Misconduct 
CIO Managers' Meeting
Friday, Nov. 16, 2018 @ 9:00

So...I Have to Report + Supportive Listening:  Listening and Responding Supportively to Accounts of Sexual Misconduct 
CTL Staff Professional Development
Tuesday, Nov. 20, 2018 @ 2:30

Crucial Conversations®
Tuesdays, Nov. 27, Dec. 4 and 11, 2018
Based on the best-selling book of the same name, this 2.5-day training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. It provides tools and skills for UNM employees at all
levels, and may be particularly useful for managers who do performance evaluations. It's estimated that every crucial conversation we avoid holding, or don't do well, costs the organization $7,500. 
To register, please contact Adilene Ruiz-Olivas at aruizolivas1@unm.edu

January Skills Refresher/Brown Bag for Trained Mediators
Wednesday, Jan. 9, 2019 @ 12:00 - 1:15 pm (the second Wednesday of every other month)

Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!

Crucial Accountability
Center for Development and Disability LEND Leadership Academy 

Friday, Jan. 11, 2019 8:30-4:30
Participants will learn and practice skills for making important and potentially difficult conversations more productive and successful for all involved.  Based on the book Crucial Accountability.

Separating Facts from Story 
CTL Staff Professional Development
Tuesday, Feb. 12, 2019 @ 2:30
When something happens, we immediately create a story about the event. We attribute meaning to people’s words and actions without even noticing what we are doing. In this workshop you will learn how to separate facts from story (which is trickier than it looks). Based on Crucial Conversations® model

Crucial Conversations®
Thursdays Feb. 21 and Feb. 28 from 9:00-4:30 and Mar. 7 from 9:00-noon
Based on the best-selling book of the same name, this 2.5-day training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. It provides tools and skills for UNM employees at all levels, and may be particularly useful for managers who do performance evaluations. It's estimated that every crucial conversation we avoid holding, or don't do well, costs the organization $7,500. 
To register, please contact Adilene Ruiz-Olivas at 
aruizolivas1@unm.edu

March Skills Refresher/Brown Bag for Trained Mediators
Wednesday, March 13, 2019 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!

Crucial Conversations®
Tuesdays Apr. 16 and Apr. 23 from 9:00-4:30 and Apr. 30 from 9:00-noon
Based on the best-selling book of the same name, this 2.5-day training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. It provides tools and skills for UNM employees at all levels, and may be particularly useful for managers who do performance evaluations. It's estimated that every crucial conversation we avoid holding, or don't do well, costs the organization $7,500. 
To register, please contact Adilene Ruiz-Olivas at 
aruizolivas1@unm.edu

May Skills Refresher/Brown Bag for Trained Mediators
Wednesday, May 8, 2019 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!

Crucial Conversations®
Wednesdays June 5 and June 12 from 9:00-4:30 and June 19 from 9:00-noon
Based on the best-selling book of the same name, this 2.5-day training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. It provides tools and skills for UNM employees at all levels, and may be particularly useful for managers who do performance evaluations. It's estimated that every crucial conversation we avoid holding, or don't do well, costs the organization $7,500. 
To register, please contact Adilene Ruiz-Olivas at 
aruizolivas1@unm.edu

July Skills Refresher/Brown Bag for Trained Mediators
Wednesday, July 10, 2019 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!

September Skills Refresher/Brown Bag for Trained Mediators
Wednesday, Sept. 11, 2019 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!

November Skills Refresher/Brown Bag for Trained Mediators
Wednesday, Nov. 13, 2019 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!