The University of New Mexico
Entrance

Schedule a Visit

  • Call 277-2993 to make an appointment (including satellite campuses)
  • E-mail using the links on our Contact Us page (we cannot guarantee confidentiality of e-mail, please call for confidential communication)
  • For detailed information about the visit, click here (pdf link)
Passageway

Confidential, Neutral, Informal, and Independent

Ombuds Services for Staff adheres to the principles and Standards of Practice established by the International Ombuds Association (IOA).

office

Documents


The following documents are reviewed during your first visit and provide some information about what to expect when you come for a visit or mediation:

What is an Ombuds?

Ombuds
\ˈäm-ˌbu̇dz, om-buh dz, awm-, om-buh dz\

The primary duties of an organizational Ombuds are:

  1. To work with individuals and groups assisting them in developing options to help build communication and collaboration.
  2. To facilitate your efforts to learn from diverse perspectives in the workplace.
  3. To bring systemic concerns to the attention of the organization for resolution.

What an Ombuds does:

    • Actively listens to understand people while remaining neutral with respect to the facts.  The Ombuds doesn't listen to judge or decide who is right or wrong, s/he listens to understand all perspectives.  This is critical for developing options for resolution.
    • Refers people to appropriate resources for support in improving things at work


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Upcoming Outreach, Trainings, and Events

Events are posted with permission.  Ombuds Services for Staff honors the confidentiality of all of the groups and individuals that engage with our office.

HSC Department of Pathology: Constructivist Listening
Tuesday, October 4, 2016 @ 11:00a - 12:00
HSC Fitz Hall
Constructivist Listening presentation and a brief overview of the services offered by Ombuds Services for Staff

Mediation Skills Training for UNM HR Professionals
October 14, 21, 27, November 2, 10 and 17 @ 9:00-4:45
40-hour Basic Mediation Skills Training for UNM HR Professionals.  This is a closed class; if you'd like to sign up a 40-hour Basic Mediation Skills Training class please see this site's Training tab.


Open House: October 20, 2016 @ 11:00a - 1:00p
Please join us for refreshments and learn more about our services!  Bring a colleague and enjoy a visit with your ombuds team!


Staff Council Lunch and Learn Presentation: 10 Things You Can Do Today to Change Your Happiness Set Point
Friday, Oct. 28, 2016 @ 12:00-1:00
What we'll cover:
Explore what Happiness Set Points are, why they matter and how to move yours
Understand the value to you and to UNM of improving your Happiness Set Point
Learn what Staff Ombuds Services does and how it can benefit you, your workplace and your overall happiness

November Skills Refresher/Brown Bag for Trained Mediators
Tuesday, November 1, 2016 @ 12:00p - 1:15p
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!

January Skills Refresher/Brown Bag for Trained Mediators
Wednesday, January 11, 2017 @ 12:00p - 1:15p (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!

March Skills Refresher/Brown Bag for Trained Mediators
Wednesday, March 8, 2017 @ 12:00p - 1:15p (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!

May Skills Refresher/Brown Bag for Trained Mediators
Wednesday, May 10, 2017 @ 12:00p - 1:15p (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!

2017 Basic Mediation Skills Training
Dates:  5/23, 5/25, 5/31, 6/6, 6/8, and 6/14 from 9am – 4:45p.
Mediation skills are life skills, and as past participants have noted, they are skills that are extremely helpful every day and in any situation. This 40-hour training for UNM Staff is presented over 6 days (distributed over 4 weeks):  5/23, 5/25, 5/31, 6/6, 6/8, and 6/14 from 9am – 4:45p. Visit this site's Training tab for more information and to retrieve the application form. Please contact Ombuds Services/DR to (1) confirm your interest and ability to attend all dates and (2) provide us with your supervisor’s written approval to attend this 6-day training. You may e-mail Rola Elmaoued at rolais1@unm.edu to enroll, or call at 277-2993 with questions. The training through UNM Ombuds Services is free to UNM staff with supervisor approval. If you cannot attend all training dates but are interested in taking the training in the future, please respond and ask to defer enrollment until the next training session.

July Skills Refresher/Brown Bag for Trained Mediators
Wednesday, July 12, 2017 @ 12:00p - 1:15p (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!

September Skills Refresher/Brown Bag for Trained Mediators
Wednesday, September 13, 2017 @ 12:00p - 1:15p (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!

November Skills Refresher/Brown Bag for Trained Mediators
Wednesday, November 8, 2017 @ 12:00p - 1:15p (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!