Entrance

Schedule a Visit

  • Call 277-2993 to make an appointment (including satellite campuses)
  • E-mail using the links on our Contact Us page (we cannot guarantee confidentiality of e-mail, please call for confidential communication)
  • For detailed information about the visit, click here (pdf link)
Passageway

Confidential, Neutral, Informal, and Independent

Ombuds Services for Staff adheres to the principles and Standards of Practice established by the International Ombuds Association (IOA).

office

Documents


The following documents are reviewed during your first visit and provide some information about what to expect when you come for a visit or mediation:

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Download the 2016 UNM Ombuds for Staff Annual Report (pdf link, 15MB)


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What is an Ombuds?

Ombuds
\ˈäm-ˌbu̇dz, om-buh dz, awm-, om-buh dz\

The primary duties of an organizational Ombuds are:

  1. To work with individuals and groups assisting them in developing options to help build communication and collaboration.
  2. To facilitate your efforts to learn from diverse perspectives in the workplace.
  3. To bring systemic concerns to the attention of the organization for resolution.

What an Ombuds does:

    • Actively listens to understand people while remaining neutral with respect to the facts.  The Ombuds doesn't listen to judge or decide who is right or wrong, s/he listens to understand all perspectives.  This is critical for developing options for resolution.
    • Refers people to appropriate resources for support in improving things at work


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Upcoming Outreach, Trainings, and Events

Events are posted with permission and are invitation-only events unless otherwise stated.  Ombuds Services for Staff honors the confidentiality of all of the groups and individuals that engage with our office.

Supportive Listening 101: Listening to Accounts of Sexual Misconduct
Department of Pediatrics and Division of Adolescent Medicine Manager's Meeting
Monday, Feb. 26, 2018 @ 9:00a

Supportive Listening 101: Listening to Accounts of Sexual Misconduct
Women's Resource Center (open to the public)
Tuesday, Feb. 27, 2018 @ 12:15p

Supportive Listening 101: Listening to Accounts of Sexual Misconduct
UNM Valencia Campus Faculty and Staff Meeting
Wednesday, Feb. 28, 2018 @ 10:00a

Supportive Listening 101: Listening to Accounts of Sexual Misconduct
Women's Resource Center (open to the public)
Thursday, Mar. 8, 2018 @ 3:30p

March Skills Refresher/Brown Bag for Trained Mediators
Wednesday, Mar. 14, 2018 @ 12:00p - 1:15p (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!

Supportive Listening 101: Listening to Accounts of Sexual Misconduct
UNM School of Law Staff Meeting
Tuesday, Mar. 20, 2018 @ 1:00p 

Supportive Listening 101: Listening to Accounts of Sexual Misconduct
College of Arts and Sciences Department Administrators Meeting
Wednesday, Mar. 21, 2018 @ 11:00a

Supportive Listening 101: Listening to Accounts of Sexual Misconduct
Human Resources Staff Meeting
Friday, Mar. 30, 2018 @ 10:00a

How to Say It When It's Hard to Say
Center for Teaching and Learning, CAPS Center for Academic Program Support
Tuesday Apr. 10, 2018 @ 2:00p

Basics of Conflict Resolution
HSC Mentorship Program
Wednesday, Apr. 11, 2018 @ 9:00a

Supportive Listening 101: Listening to Accounts of Sexual Misconduct
Spring 2018 CUPA-HR Rio Grande Chapter Conference
Thursday, May 3, 2018 @ 2:30p

May Skills Refresher/Brown Bag for Trained Mediators
Wednesday, May 9, 2018 @ 12:00p - 1:15p (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!

Supportive Listening 101: Listening to Accounts of Sexual Misconduct
Women's Resource Center (open to the public)
Thursday, May 10, 2018 @ 3:30p

Crucial Conversations®
Thursday, May 31 & Thursday, June 7, 2018, 8:00a-5:00p
This 2-day training teaches skills for communicating when the stakes are, opinions vary, and emotions run strong. To register, please contact Edith Mendoza at mendozae@unm.edu or at 505-277-2993. 

Supportive Listening 101: Listening to Accounts of Sexual Misconduct
The NETWORK:  Working to End Domestic and Sexual Violence in NM
Wednesday, June 20, 2018 @ 9:00a

Supportive Listening 101: Listening to Accounts of Sexual Misconduct
Women's Resource Center (open to the public)
Tuesday, June 26, 2018 @ 12:15p

July Skills Refresher/Brown Bag for Trained Mediators
Wednesday, July 11, 2018 @ 12:00p - 1:15p (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!

Supportive Listening 101: Listening to Accounts of Sexual Misconduct
Women's Resource Center (open to the public)
Thursday, July 12, 2018 @ 3:30p

Supportive Listening 101: Listening to Accounts of Sexual Misconduct
Women's Resource Center (open to the public)
Tuesday, Aug. 28, 2018 @ 12:15p

September Skills Refresher/Brown Bag for Trained Mediators
Wednesday, Sept. 12, 2018 @ 12:00p - 1:15p (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!

Supportive Listening 101: Listening to Accounts of Sexual Misconduct
Women's Resource Center (open to the public)
Thursday, Sept. 13, 2018 @ 3:30p

Ombuds Services for Staff Open House 
Thursday, Oct. 18, 2018 @ 11:00a-1:00p
Ombuds Services for Staff Office (Building 29, 1800 Las Lomas)

Supportive Listening 101: Listening to Accounts of Sexual Misconduct
Women's Resource Center (open to the public)
Tuesday, Oct. 23, 2018 @ 12:15p

Supportive Listening 101: Listening to Accounts of Sexual Misconduct
Women's Resource Center (open to the public)
Thursday, Nov. 8, 2018 @ 3:30p

November Skills Refresher/Brown Bag for Trained Mediators
Wednesday, Nov. 14, 2018 @ 12:00p - 1:15p (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your mediation training!