Entrance

Schedule a Visit

  • Call 277-2993 to make an appointment (including satellite campuses)
  • E-mail using the links on our Contact Us page (we cannot guarantee confidentiality of e-mail, please call for confidential communication)
  • For detailed information about the visit, click here (pdf link)
Passageway

Confidential, Independent, Informal, and Neutral

Ombuds Services for Staff adheres to the principles and Standards of Practice established by the International Ombuds Association (IOA).

office

Documents

The following documents are reviewed during your first visit and provide some information about what to expect when you come for a visit or facilitated conversation:

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Download the 2018 Ombuds Services Annual Report (pdf link, 8MB)

2017 Report (pdf link, 7MB)

2016 Report (pdf link, 5MB)


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What is Ombuds Services?

Today, academic institutions are experiencing the disruptive power of rapid social, political, and technological change. On their behalf, organizational ombuds around the world are serving as trusted navigators to inform critical and complex decision-making for a lasting and positive impact. Organizational ombuds act as constructive problem-solvers who provide valuable insights and instill respect, civility and justice among communities, organizations and workforces.

Trusted Navigators

At a time of accelerated change, organizational ombuds are serving as trusted navigators, engaged by people and organizations to inform critical decisions for a lasting and positive impact.

  • For organizations and leaders of all types, ombuds help survey the terrain, assess risk, monitor trends, address challenges, and advocate for fair processes.

A Source of Empowerment

Organizational ombuds around the world engage in constructive problem-solving toward the goal of instilling respect, civility, and justice in communities, organizations, and professional relationships. UNM Ombuds Services:

  • Empowers individuals and UNM to overcome disputes, conflicts, and barriers that stand in the way of reaching our full potential
  • Conducts training, education, coaching, and facilitation for UNM and its employees facing challenges large and small
  • Complements and supplements traditional HR, legal, and compliance channels and departments
  • Builds employee loyalty and a culture of engagement that can save costs and improve workplaces

UNM Ombuds Services is a no-barrier, first-stop for employees, as well as executives, managers, and other leaders seeking guidance, information, and insight from a trusted, skilled neutral who is confidential, independent, and informal.

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Upcoming Outreach, Trainings, and Events

Events are posted with permission and are invitation-only events unless otherwise stated.  Ombuds Services for Staff honors the confidentiality of all of the groups and individuals that engage with our office. 

Am I Ready to Listen:  Listening and Responding Supportively to Accounts of Sexual Violence and Misconduct
Tuesday, May 21, 2019 @ 11:00-12:00
University Libraries
In this 35-min. presentation, you will reflect on the multiple variables that impact how to respond when someone wants to disclose to you an account of sexual misconduct. You’ll consider those variables; you’ll also learn language to communicate your decision supportively and to offer available resources.

Collaborative Conversations & Conflict Resolution 101
Thursday, May 23, 2019 @ 12:00-1:30

Office for Community Health 
Explore strategies to encourage positive communication and collaboration within your team, based on the books Crucial Conversations and Dignity: The Essential Role in Resolving Conflicts.

Leadership, Collaboration and Happiness
Tuesday, May 28, 2019 @ 1:00-3:00
School of Architecture + Planning Supervisor Topics Meeting
What are the 4 things that studies show makes for happy work? And once you know what they are, how do you incorporate them into your work and the work of those you supervise? In this workshop we'll discuss all of that, plus explore the key characteristics of authentic leaders.

Crucial Conversations®: Tools for Talking When the Stakes are High
Wednesdays June 5 and June 12 from 9:00-4:30 and June 19 from 9:00-noon
Based on the best-selling book of the same name. This 2.5-day training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. You’ll learn tools to facilitate a conversation from a place of curiosity, not lecturing or blaming. You’ll learn how to say: “Here’s what I’m seeing; here’s why that’s concerning or important. Can you help me better understand things from your perspective?” It's estimated that every crucial conversation we avoid holding, or don't do well, costs the organization $7,500. Crucial conversations have a disproportionate impact on how people remember us and the results we achieve. 
To register, please contact Adilene Ruiz-Olivas at aruizolivas1@unm.edu

Crucial Conversations®: Tools for Talking When the Stakes are High for UNM Information Technologies
June 24, 25 and 26 

Based on the best-selling book of the same name. This 2.5-day training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. You’ll learn tools to facilitate a conversation from a place of curiosity, not lecturing or blaming You’ll learn how to say: “Here’s what I’m seeing; here’s why that’s concerning or important. Can you help me better understand things from your perspective?” It's estimated that every crucial conversation we avoid holding, or don't do well, costs the organization $7,500.  Crucial conversations have a disproportionate impact on how people remember us and the results we achieve. 

This class is for UNM Information Technologies only.  If you'd like to schedule a class for your group, please contact Anne Lightsey at alight01@unm.edu.  If you'd like to be added to the waitlist for a future open-enrollment class, please e-mail Adilene Ruiz-Olivas at aruizolivas1@unm.edu.

Collaborative Conversations and Tools for Conflict Resolutions:  An Overview
Friday, June 28, 2019 @ 10:00-12:00
Project ECHO: ECHO Learning Lab
Come explore strategies to encourage positive communication and collaboration. We'll review the Crucial Conversations® model and walkthrough 2 of the key steps in the 8 step model. We'll also review 10 things you can do to minimize the likelihood of conflict.

July Skills Refresher/Brown Bag for Trained Facilitators and Crucial  Conversation® Graduates
Wednesday, July 10, 2019 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your facilitated conversation training!

Crucial Conversations®: Tools for Talking When the Stakes are High
Dates to be determined
More classes will be scheduled for 2019 and 2020 
To be added to the waitlist and notified when the classes are scheduled, please contact Adilene Ruiz-Olivas at aruizolivas1@unm.edu
Based on the best-selling book of the same name. This 2.5-day training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. You’ll learn tools to facilitate a conversation from a place of curiosity, not lecturing or blaming. You’ll learn how to say: “Here’s what I’m seeing; here’s why that’s concerning or important. Can you help me better understand things from your perspective?” It's estimated that every crucial conversation we avoid holding, or don't do well, costs the organization $7,500.  Crucial conversations have a disproportionate impact on how people remember us and the results we achieve.

September Skills Refresher/Brown Bag for Trained Facilitators and Crucial  Conversation® Graduates
Wednesday, Sept. 11, 2019 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your facilitated conversation training!

November Skills Refresher/Brown Bag for Trained Facilitators and Crucial  Conversation® Graduates
Wednesday, Nov. 13, 2019 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development.  You are welcome to bring something to eat.  We hope that you will be able to join us, enjoy good company, and have fun practicing skills from your facilitated conversation training!