Entrance

Schedule a Visit

  • Call 277-2993 to make an appointment (including satellite campuses)
  • E-mail using the links on our Contact Us page (we cannot guarantee confidentiality of e-mail, please call for confidential communication)
  • For detailed information about the visit, click here (pdf link)
Passageway

Confidential, Independent, Informal, and Neutral

Ombuds Services for Staff adheres to the principles and Standards of Practice established by the International Ombuds Association (IOA).

office

Documents

The following documents are reviewed during your first visit and provide some information about what to expect when you come for a visit or facilitated conversation:

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Download the 2018 Ombuds Services Annual Report (pdf link, 8MB)

2017 Report (pdf link, 7MB)

2016 Report (pdf link, 5MB)


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What is Ombuds Services?

Today, academic institutions are experiencing the disruptive power of rapid social, political, and technological change. On their behalf, organizational ombuds around the world are serving as trusted navigators to inform critical and complex decision-making for a lasting and positive impact. Organizational ombuds act as constructive problem-solvers who provide valuable insights and instill respect, civility and justice among communities, organizations and workforces.

Trusted Navigators

At a time of accelerated change, organizational ombuds are serving as trusted navigators, engaged by people and organizations to inform critical decisions for a lasting and positive impact.

  • For organizations and leaders of all types, ombuds help survey the terrain, assess risk, monitor trends, address challenges, and advocate for fair processes.

A Source of Empowerment

Organizational ombuds around the world engage in constructive problem-solving toward the goal of instilling respect, civility, and justice in communities, organizations, and professional relationships. UNM Ombuds Services:

  • Empowers individuals and UNM to overcome disputes, conflicts, and barriers that stand in the way of reaching our full potential
  • Conducts training, education, coaching, and facilitation for UNM and its employees facing challenges large and small
  • Complements and supplements traditional HR, legal, and compliance channels and departments
  • Builds employee loyalty and a culture of engagement that can save costs and improve workplaces

UNM Ombuds Services is a no-barrier, first-stop for employees, as well as executives, managers, and other leaders seeking guidance, information, and insight from a trusted, skilled neutral who is confidential, independent, and informal.

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Upcoming Outreach, Trainings, and Events

Events are posted with permission and are invitation-only events unless otherwise stated.  Ombuds Services for Staff honors the confidentiality of all of the groups and individuals that engage with our office. 

Bridging Generations in the Workplace
UNM Learning Central - Register via Learning Central
Tues. Sept. 17 from 8:30-12:00
This course explores how friction may arise from different generations in the workplace. There are currently four generations found in the workplace: Veterans, Boomers, X'ers, and Y'ers. Each generation may view workplace concepts differently, such as being a team player, showing respect, being on time, how to be professional, and good work habits. As a manager/supervisor or employee, this course will help you improve communication between generations, work together more effectively, with less friction, and with more humor. 

Collaboration: What Key Skill Allows You to Overcome Obstacles and Build Bridges?
UNM Wellbeing Expo - All are welcome to attend
Tues. and Wed. Sept. 17 and 18, 2019 @ 1:00
Participants will discover and practice an essential skill which will help them collaborate more effectively, find common ground, demonstrate respect and possibly change the world. 

Information on the Wellness Expo
Attend the UNM Wellbeing Expo for educational workshops to support your personal and financial growth. Sessions will include pet therapy, eating healthy on a budget, managing money, and more! Plus, the expo will feature atrium exhibits by UNM Benefits, Employee Wellness, HSC Wellness, CARS, OMBUDS, Fidelity, TIAA, VOYA, AIG Retirement Services, and State of New Mexico’s The Education Plan. The Wellbeing Expo will be held from 10-2pm on Sept 17 at UNM SUB and Sept 18 at the College of Nursing & Pharmacy.

Assertiveness Training
UNM Learning Central - Register via Learning Central
Tues. Oct. 1 from 8:30-12:00
In this workshop participants will learn about the differences between manipulation and assertiveness, how to interact with people in an assertive manner, when and how to say “no” and other skills essential for taking care of yourself in the workplace and elsewhere.   

Crucial Conversations®: Tools for Talking When the Stakes are High
Oct. 8, 15, 22, 2019 (Tuesdays) from 9:00-4:00 

To register, please contact Anne Lightsey.
Based on the best-selling book of the same name. This 3-day training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. You’ll learn tools to hold a conversation from a place of curiosity, not lecturing or blaming. You’ll learn how to say: “Here’s what I’m seeing; here’s why that’s concerning or important. Can you help me better understand things from your perspective?” It's estimated that every crucial conversation we avoid holding, or don't do well, costs the organization $7,500. Crucial conversations have a disproportionate impact on how people remember us and the results we achieve.  Crucial Conversations Flyer  Enrollment form.

President's Traveling Office Hours and Ombuds Open House
All are welcome and encourage to come
Wed. Oct. 9, 2019 from 10:30-1:00
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join Ombuds Services as we host our annual open house from 10:30 am - 1:00 pm, in conjunction with the President's Traveling Office Hours which will be from 10:30-11:30.  Enjoy snacks, making your own button, learning more about how Ombuds Services can benefit you and/or your team, and meeting with Pres. Stokes, all in a relaxing and welcoming atmosphere.  This is the kick-off event for Ombuds Day 2019 which is Oct. 10th. Open House Flyer

Collaboration: What Key Skill Allows You to Overcome Obstacles and Build Bridges?
UNM Center for Development and Disability: CESU – Clinical Evaluation Services Unit
Friday, Oct. 11, 2019 from 9:00-10:00
Participants will discover and practice an essential skill which will help them collaborate more effectively, find common ground, demonstrate respect and possibly change the world. 

Collaborative Conversations & Conflict Resolution 101
School of Medicine's Admin Liaisons Group
Wed. Oct. 16, 2019 @ 1:00
Research shows that conflict, when managed properly, strengthens relationships and teams and can serve as a catalyst for better solutions, innovation and growth. In this 2-hour workshop, based on the book Crucial Conversations®, participants learn the essential first steps necessary for healthy conflict, plus 7 tips for productively dealing with conflict.

November Skills Refresher/Brown Bag for Trained Mediators and Crucial  Conversation® Graduates

Wednesday, Nov. 13, 2019 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. The focus of the practice session is on listening and acknowledging what you heard in a way that allows you to learn more while empowering you and the speaker to problem solve more effectively.  You are welcome to bring something to eat.  Come join us, enjoy good company, and have fun practicing skills from your facilitated conversation training!

Crucial Conversations®: Tools for Talking When the Stakes are High
Dec. 3, 10, 17, 2019 (Tuesday) from 9:00-4:00
To register, please contact Anne Lightsey.
Based on the best-selling book of the same name. This 3-day training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. You’ll learn tools to hold a conversation from a place of curiosity, not lecturing or blaming. You’ll learn how to say: “Here’s what I’m seeing; here’s why that’s concerning or important. Can you help me better understand things from your perspective?” It's estimated that every crucial conversation we avoid holding, or don't do well, costs the organization $7,500. Crucial conversations have a disproportionate impact on how people remember us and the results we achieve. Crucial Conversations Flyer     Enrollment form

Collaboration: What Key Skill Allows You to Overcome Obstacles and Build Bridges?
UNM Midwifery Programs Annual Colloquium and Preceptor Workshop
Wed, Dec. 11, 2019 from 1:30-3:30
Participants will discover and practice an essential skill which will help them collaborate more effectively, find common ground, demonstrate respect and possibly change the world.

January Skills Refresher/Brown Bag for Trained Mediators and Crucial  Conversation® Graduates
Wednesday, Jan. 8, 2020 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. 
The focus of the practice session is on listening and acknowledging what you heard in a way that allows you to learn more while empowering you and the speaker to problem solve more effectively.  You are welcome to bring something to eat.  Come join us, enjoy good company, and have fun practicing skills from your facilitated conversation training!

March Skills Refresher/Brown Bag for Trained Mediators and Crucial  Conversation® Graduates
Wednesday, March 11, 2020 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. The focus of the practice session is on listening and acknowledging what you heard in a way that allows you to learn more while empowering you and the speaker to problem solve more effectively.  You are welcome to bring something to eat.  Come join us, enjoy good company, and have fun practicing skills from your facilitated conversation training!

Crucial Conversations®: Tools for Talking When the Stakes are High
April 16, 23, 30 2020 (Thursdays) from 9:00-4:00 
To register, please contact Anne Lightsey.
Based on the best-selling book of the same name. This 3-day training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. You’ll learn tools to hold a conversation from a place of curiosity, not lecturing or blaming. You’ll learn how to say: “Here’s what I’m seeing; here’s why that’s concerning or important. Can you help me better understand things from your perspective?” It's estimated that every crucial conversation we avoid holding, or don't do well, costs the organization $7,500. Crucial conversations have a disproportionate impact on how people remember us and the results we achieve. Crucial Conversations Flyer    Enrollment form

May Skills Refresher/Brown Bag for Trained Mediators and Crucial  Conversation® Graduates
Wednesday, May 13, 2020 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. The focus of the practice session is on listening and acknowledging what you heard in a way that allows you to learn more while empowering you and the speaker to problem solve more effectively.  You are welcome to bring something to eat.  Come join us, enjoy good company, and have fun practicing skills from your facilitated conversation training!

Crucial Conversations®: Tools for Talking When the Stakes are High
June 10, 17, 27 (Wed) from 9:00-4:00 
To register, please contact Anne Lightsey.
Based on the best-selling book of the same name. This 3-day training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. You’ll learn tools to hold a conversation from a place of curiosity, not lecturing or blaming. You’ll learn how to say: “Here’s what I’m seeing; here’s why that’s concerning or important. Can you help me better understand things from your perspective?” It's estimated that every crucial conversation we avoid holding, or don't do well, costs the organization $7,500. Crucial conversations have a disproportionate impact on how people remember us and the results we achieve. Crucial Conversations Flyer    Enrollment form

July Skills Refresher/Brown Bag for Trained Mediators and Crucial  Conversatio n® Graduates
Wednesday, July 8, 2020 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. The focus of the practice session is on listening and acknowledging what you heard in a way that allows you to learn more while empowering you and the speaker to problem solve more effectively.  You are welcome to bring something to eat.  Come join us, enjoy good company, and have fun practicing skills from your facilitated conversation training!

Crucial Conversations®: Tools for Talking When the Stakes are High
July 15, 22, 29 (Wed) from 9:00-4:00 
To register, please contact Anne Lightsey.
Based on the best-selling book of the same name. This 3-day training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. You’ll learn tools to hold a conversation from a place of curiosity, not lecturing or blaming. You’ll learn how to say: “Here’s what I’m seeing; here’s why that’s concerning or important. Can you help me better understand things from your perspective?” It's estimated that every crucial conversation we avoid holding, or don't do well, costs the organization $7,500. Crucial conversations have a disproportionate impact on how people remember us and the results we achieve. Crucial Conversations Flyer   Enrollment form

September Skills Refresher/Brown Bag for Trained Mediators and Crucial  Conversation® Graduates
Wednesday, Sept. 9, 2020 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. The focus of the practice session is on listening and acknowledging what you heard in a way that allows you to learn more while empowering you and the speaker to problem solve more effectively.  You are welcome to bring something to eat.  Come join us, enjoy good company, and have fun practicing skills from your facilitated conversation training!

November Skills Refresher/Brown Bag for Trained Mediators and Crucial  Conversation® Graduates
Wednesday, Nov. 11, 2020 @ 12:00 - 1:15 pm (the second Wednesday of every other month)
Ombuds Services for Staff office (Building 29, 1800 Las Lomas)
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. The focus of the practice session is on listening and acknowledging what you heard in a way that allows you to learn more while empowering you and the speaker to problem solve more effectively.  You are welcome to bring something to eat.  Come join us, enjoy good company, and have fun practicing skills from your facilitated conversation training!