Entrance

Schedule a Visit

  • Call 277-2993 to make an appointment (including satellite campuses)
  • E-mail using the links on our Contact Us page (we cannot guarantee confidentiality of e-mail, please call for confidential communication)
  • For detailed information about the visit, click here (pdf link)
Passageway

Confidential, Independent, Informal, and Neutral

Ombuds Services for Staff adheres to the principles and Standards of Practice established by the International Ombuds Association (IOA).

office

Documents

The following documents are reviewed during your first visit and provide some information about what to expect when you come for a visit or facilitated conversation:

COVID-19

DURING THE COVID-19 PANDEMIC
We are glad to serve staff, faculty supervising staff and their co-workers by phone or Zoom Monday-Friday from 8:00 - 5:00.

VISITS:
To schedule a confidential phone or Zoom visit with an ombuds, please e-mail JoEllen Ransom at jransom@unm.edu or Anne Lightsey at alight01@unm.edu.  

For more information on some of the ways you might benefit from a visit, click here.

PROFESSIONAL DEVELOPMENT:
To learn more about or to schedule a professional development opportunity for yourself or your team (see Professional Development tab for our offerings) please e-mail Anne Lightsey at
alight01@unm.edu.

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Ombuds Services:  Your first stop, your last resort, and everything in between.

UNM Ombuds Services is a no-barrier, first-stop for UNM employees seeking guidance, information, and insight from a trusted, skilled neutral in a setting that is confidential, independent, and informal.

Organizational ombuds around the world engage in constructive problem-solving toward the goal of instilling respect, civility, and justice in communities, organizations, and professional relationships.

UNM Ombuds Services:

  • Empowers individuals and UNM to overcome disputes, conflicts, and barriers that stand in the way of reaching our full potential and goals
  • Conducts training, education, coaching, and facilitation for UNM and its employees to support healthy, thriving workplaces 
  • Complements and supplements traditional HR, legal, and compliance channels and departments
  • Supports a culture of engagement at UNM that can save costs and improve workplaces

    2020 Annual Report
    2019 Annual Report
    2018 Annual Report
    2017 Annual Report
    2016 Annual Report

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Upcoming Outreach, Trainings, and Events

Events are posted with permission and are invitation-only events unless otherwise stated.  Ombuds Services for Staff honors the confidentiality of all of the groups and individuals that engage with our office. 


Nov. Crucial Conversations for Mastering Dialogue®: Online Self-Paced with Tailored 1:1 Support and Coaching from UNM Ombuds
WHEN:  Kick-off Nov. 9 from 12:00-1:00 via Zoom.  After you attend the kick-off, you have 90 days to complete the course.
WHERE:  Kick-off via Zoom.  Class on-line and check-in with Ombuds is via Zoom  
WHAT:  This course focuses on skills that foster open dialogue around high stakes, emotional, or risky topics. Learn how to speak persuasively, foster teamwork and make better decisions. Based on the best-selling book Crucial Conversations®.  This class includes: online self-paced class; downloadable Toolkit (a reference guide to the online Crucial Conversations® content); Crucial Conversations® e-book; 1:1 Ombuds coaching, support and check-ins.  
HOW:  To learn more and register, please contact Anne Lightsey @ alight01@unm.edu. Download, complete and return the enrollment form.

November Skills Refresher/Brown Bag for Trained Mediators and Crucial  Conversations® Graduates
Wednesday, Nov. 10, 2021 @ 12:00 - 1:00 pm (the second Wednesday of every other month)
Via Zoom
Join the Ombuds staff and your colleagues for an enriching hour of (low pressure) skill development. The focus of the practice session is on listening and acknowledging what you heard in a way that allows you to learn more while empowering you and the speaker to problem solve more effectively.  You are welcome to bring something to eat.  Come join us, enjoy good company, and have fun practicing skills from your facilitated conversation training!

Dec. Crucial Conversations for Mastering Dialogue®: Online Self-Paced with Tailored 1:1 Support and Coaching from UNM Ombuds
WHEN:  Kick-off Dec. 8 from 12:00-1:00 via Zoom.  After you attend the kick-off, you have 90 days to complete the course.
WHERE:  Kick-off via Zoom.  Class on-line and check-in with Ombuds is via Zoom
WHAT:  This course focuses on skills that foster open dialogue around high stakes, emotional, or risky topics. Learn how to speak persuasively, foster teamwork and make better decisions. Based on the best-selling book Crucial Conversations®.  This class includes: online self-paced class; downloadable Toolkit (a reference guide to the online Crucial Conversations® content); Crucial Conversations® e-book; 1:1 Ombuds coaching, support and check-ins.  
HOW:  To learn more and register, please contact Anne Lightsey @ alight01@unm.eduDownload, complete and return the enrollment form.  

Feb. Crucial Conversations for Mastering Dialogue®: Online Self-Paced with Tailored 1:1 Support and Coaching from UNM Ombuds
WHEN:  Kick-off Feb. 1 from 12:00-1:00 via Zoom.  After you attend the kick-off, you have 90 days to complete the course.
WHERE:  Kick-off via Zoom.  Class on-line and check-in with Ombuds is via Zoom
WHAT:  This course focuses on skills that foster open dialogue around high stakes, emotional, or risky topics. Learn how to speak persuasively, foster teamwork and make better decisions. Based on the best-selling book Crucial Conversations®.  This class includes: online self-paced class; downloadable Toolkit (a reference guide to the online Crucial Conversations® content); Crucial Conversations® e-book; 1:1 Ombuds coaching, support and check-ins.  
HOW:  To learn more and register, please contact Anne Lightsey @ alight01@unm.edu. Download, complete and return the enrollment form.

March Crucial Conversations for Mastering Dialogue®: Online Self-Paced with Tailored 1:1 Support and Coaching from UNM Ombuds
WHEN:  Kick-off March 10 from 12:00-1:00 via Zoom.  After you attend the kick-off, you have 90 days to complete the course.
WHERE:  Kick-off via Zoom.  Class on-line and check-in with Ombuds is via Zoom
WHAT:  This course focuses on skills that foster open dialogue around high stakes, emotional, or risky topics. Learn how to speak persuasively, foster teamwork and make better decisions. Based on the best-selling book Crucial Conversations®.  This class includes: online self-paced class; downloadable Toolkit (a reference guide to the online Crucial Conversations® content); Crucial Conversations® e-book; 1:1 Ombuds coaching, support and check-ins.  
HOW:  To learn more and register, please contact Anne Lightsey @ alight01@unm.edu. Download, complete and return the enrollment form.

April Crucial Conversations for Mastering Dialogue®: Online Self-Paced with Tailored 1:1 Support and Coaching from UNM Ombuds
WHEN:  Kick-off April 20 from 12:00-1:00 via Zoom.  After you attend the kick-off, you have 90 days to complete the course.
WHERE:  Kick-off via Zoom.  Class on-line and check-in with Ombuds is via Zoom
WHAT:  This course focuses on skills that foster open dialogue around high stakes, emotional, or risky topics. Learn how to speak persuasively, foster teamwork and make better decisions. Based on the best-selling book Crucial Conversations®.  This class includes: online self-paced class; downloadable Toolkit (a reference guide to the online Crucial Conversations® content); Crucial Conversations® e-book; 1:1 Ombuds coaching, support and check-ins.  
HOW:  To learn more and register, please contact Anne Lightsey @ alight01@unm.edu. Download, complete and return the enrollment form.

June Crucial Conversations for Mastering Dialogue®: Online Self-Paced with Tailored 1:1 Support and Coaching from UNM Ombuds
WHEN:  Kick-off June 2 from 12:00-1:00 via Zoom.  After you attend the kick-off, you have 90 days to complete the course.
WHERE:  Kick-off via Zoom.  Class on-line and check-in with Ombuds is via Zoom
WHAT:  This course focuses on skills that foster open dialogue around high stakes, emotional, or risky topics. Learn how to speak persuasively, foster teamwork and make better decisions. Based on the best-selling book Crucial Conversations®.  This class includes: online self-paced class; downloadable Toolkit (a reference guide to the online Crucial Conversations® content); Crucial Conversations® e-book; 1:1 Ombuds coaching, support and check-ins.  
HOW:  To learn more and register, please contact Anne Lightsey @ alight01@unm.edu. Download, complete and return the enrollment form.

July Crucial Conversations for Mastering Dialogue®: Online Self-Paced with Tailored 1:1 Support and Coaching from UNM Ombuds
WHEN:  Kick-off July 12 from 12:00-1:00 via Zoom.  After you attend the kick-off, you have 90 days to complete the course.
WHERE:  Kick-off via Zoom.  Class on-line and check-in with Ombuds is via Zoom
WHAT:  This course focuses on skills that foster open dialogue around high stakes, emotional, or risky topics. Learn how to speak persuasively, foster teamwork and make better decisions. Based on the best-selling book Crucial Conversations®.  This class includes: online self-paced class; downloadable Toolkit (a reference guide to the online Crucial Conversations® content); Crucial Conversations® e-book; 1:1 Ombuds coaching, support and check-ins.  
HOW:  To learn more and register, please contact Anne Lightsey @ alight01@unm.edu. Download, complete and return the enrollment form.

Aug. Crucial Conversations for Mastering Dialogue®: Online Self-Paced with Tailored 1:1 Support and Coaching from UNM Ombuds
WHEN:  Kick-off Aug. 10 from 12:00-1:00 via Zoom.  After you attend the kick-off, you have 90 days to complete the course.
WHERE:  Kick-off via Zoom.  Class on-line and check-in with Ombuds is via Zoom
WHAT:  This course focuses on skills that foster open dialogue around high stakes, emotional, or risky topics. Learn how to speak persuasively, foster teamwork and make better decisions. Based on the best-selling book Crucial Conversations®.  This class includes: online self-paced class; downloadable Toolkit (a reference guide to the online Crucial Conversations® content); Crucial Conversations® e-book; 1:1 Ombuds coaching, support and check-ins.  
HOW:  To learn more and register, please contact Anne Lightsey @ alight01@unm.edu. Download, complete and return the enrollment form.

Sept. Crucial Conversations for Mastering Dialogue®: Online Self-Paced with Tailored 1:1 Support and Coaching from UNM Ombuds
WHEN:  Kick-off Sept. 20 from 12:00-1:00 via Zoom.  After you attend the kick-off, you have 90 days to complete the course.
WHERE:  Kick-off via Zoom.  Class on-line and check-in with Ombuds is via Zoom
WHAT:  This course focuses on skills that foster open dialogue around high stakes, emotional, or risky topics. Learn how to speak persuasively, foster teamwork and make better decisions. Based on the best-selling book Crucial Conversations®.  This class includes: online self-paced class; downloadable Toolkit (a reference guide to the online Crucial Conversations® content); Crucial Conversations® e-book; 1:1 Ombuds coaching, support and check-ins.  
HOW:  To learn more and register, please contact Anne Lightsey @ alight01@unm.edu. Download, complete and return the enrollment form.

Oct. Crucial Conversations for Mastering Dialogue®: Online Self-Paced with Tailored 1:1 Support and Coaching from UNM Ombuds
WHEN:  Kick-off Oct. 20 from 12:00-1:00 via Zoom.  After you attend the kick-off, you have 90 days to complete the course.
WHERE:  Kick-off via Zoom.  Class on-line and check-in with Ombuds is via Zoom
WHAT:  This course focuses on skills that foster open dialogue around high stakes, emotional, or risky topics. Learn how to speak persuasively, foster teamwork and make better decisions. Based on the best-selling book Crucial Conversations®.  This class includes: online self-paced class; downloadable Toolkit (a reference guide to the online Crucial Conversations® content); Crucial Conversations® e-book; 1:1 Ombuds coaching, support and check-ins.  
HOW:  To learn more and register, please contact Anne Lightsey @ alight01@unm.eduDownload, complete and return the enrollment form.

Nov Crucial Conversations for Mastering Dialogue®: Online Self-Paced with Tailored 1:1 Support and Coaching from UNM Ombuds
WHEN:  Kick-off Nov. 16 from 12:00-1:00 via Zoom.  After you attend the kick-off, you have 90 days to complete the course.
WHERE:  Kick-off via Zoom.  Class on-line and check-in with Ombuds is via Zoom
WHAT:  This course focuses on skills that foster open dialogue around high stakes, emotional, or risky topics. Learn how to speak persuasively, foster teamwork and make better decisions. Based on the best-selling book Crucial Conversations®.  This class includes: online self-paced class; downloadable Toolkit (a reference guide to the online Crucial Conversations® content); Crucial Conversations® e-book; 1:1 Ombuds coaching, support and check-ins.  
HOW:  To learn more and register, please contact Anne Lightsey @ alight01@unm.edu. Download, complete and return the enrollment form.

Dec. Crucial Conversations for Mastering Dialogue®: Online Self-Paced with Tailored 1:1 Support and Coaching from UNM Ombuds
WHEN:  Kick-off Dec. 13 from 12:00-1:00 via Zoom.  After you attend the kick-off, you have 90 days to complete the course.
WHERE:  Kick-off via Zoom.  Class on-line and check-in with Ombuds is via Zoom
WHAT:  This course focuses on skills that foster open dialogue around high stakes, emotional, or risky topics. Learn how to speak persuasively, foster teamwork and make better decisions. Based on the best-selling book Crucial Conversations®.  This class includes: online self-paced class; downloadable Toolkit (a reference guide to the online Crucial Conversations® content); Crucial Conversations® e-book; 1:1 Ombuds coaching, support and check-ins.  
HOW:  To learn more and register, please contact Anne Lightsey @ alight01@unm.edu. Download, complete and return the enrollment form.