What We Do

Ombuds Services offers a place where staff can talk privately about building communication and collaboration. We provide a variety of informal services to assist employees in preventing and/or resolving any workplace conflicts efficiently and effectively.  We work with staff and their supervisors or coworkers.  We listen respectfully and emphasize collaboration and fair consideration of all sides of an issue.

INDIVIDUAL VISITS

The visit is a private conversation with a skilled neutral in which the visitor can think out loud about a workplace situation, gain clarity and perspective, and receive information about resources and possible constructive approaches. Afterwards, the next steps are entirely up to the visitor. For detailed information about the visit click here (pdf link). For more information about schedule policies, please see UNM UAP Policy 3300 Section 7.5.

INDIVIDUAL VISIT SERVICES FOR BRANCH CAMPUS EMPLOYEES

Ombuds Services for Staff can accommodate UNM staff, faculty supervising staff, and their coworkers who work for Gallup Campus, Los Alamos Campus, Taos Campus, Valencia Campus, and UNM West and cannot travel to our office in-person by hosting visits via phone call. A link to the Ombuds Privacy Agreement has been provided below.

View the Ombuds Services for Staff Privacy Agreement (pdf link)

OMBUDS FACILITATED CONVERSATIONS

We provide confidential facilitated conversations process facilitated by experienced neutrals in a private, neutral setting.  Ombuds facilitated conversations are preceded by individual visits.  The parties determine the topics and outcome of their facilitated conversation.  This is a voluntary process.

View the Ombuds Services for Staff Facilitated Conversation Agreement. (pdf link)

OMBUDS SERVICE OFFERINGS FOR TEAMS

We provide informal process, training, and visits for groups including departments. Trainings and visits are designed to improve the group's collaboration and communication, and to encourage constructive conflict management. This process allows every team member to be involved in creating their healthy work environment. Please see the link below for more information.

Offerings for teams (pdf link)

POLICY/RESOURCE REFERRALS

Ombuds Services refers visitors to university policy that offers guidance in the visitor's situation.  We also provide referrals to specific university agencies and other relevant resources.  The visitor maintains full authority over what resources to access following the visit.

TRAININGS/PRESENTATIONS

We provide training in constructive conflict management skills and other related topics.  We give brief presentations on Ombuds Services upon request.  Click here for a sample list of the trainings and presentations we offer.