What We Do

Ombuds Services supplements existing compliance and formal reporting channels by offering a place where staff can talk privately about building communication and collaboration.  We provide a variety of informal services to assist employees in preventing and/or resolving any workplace conflicts efficiently and effectively.  We work with staff and their supervisors or coworkers.  We listen respectfully and emphasize collaboration and fair consideration of all sides of an issue.

INDIVIDUAL VISITS

The visit is a private conversation with a skilled neutral in which the visitor can think out loud about a workplace situation, gain clarity and perspective, and receive information about resources and possible constructive approaches. Afterwards, the next steps are entirely up to the visitor. For detailed information about the visit click here (pdf link). For more information about schedule policies, please see UNM UAP Policy 3300 Section 7.5.

INDIVIDUAL VISIT SERVICES FOR BRANCH CAMPUS EMPLOYEES

Ombuds Services for Staff can accommodate UNM staff, faculty supervising staff, and their coworkers who work for Gallup Campus, Los Alamos Campus, Taos Campus, Valencia Campus, and UNM West and cannot travel to our office in-person by hosting visits via video conference using the Zoom application. Confidentiality is limited through Zoom, and you can get more information by reading Zoom's privacy policy here. Zoom is free to download and use on Windows, MacOS, Android, and iOS (you will need to register an account with Zoom), and you can download the application here or by visiting your platform's app store.

View the Ombuds Services for Staff Privacy Agreement (pdf link)

OMBUDS MEDIATIONS

We provide confidential mediation process facilitated by experienced neutrals in a private, neutral setting.  Ombuds mediations are preceded by individual visits.  The parties determine the topics and outcome of their mediation.  This is a voluntary process.

View the Ombuds Services for Staff Agreement to Mediate (pdf link)

TEAM INDIVIDUAL VISITS

We provide informal process, training, and visits for groups including departments. Trainings and visits are designed to improve the group's collaboration and communication, and to encourage constructive conflict management. This process allows every team member to be involved in creating their healthy work environment. Please see the link below for more information.

Team Individual Visits Process (pdf link)

POLICY/RESOURCE REFERRALS

Ombuds Services refers visitors to university policy that offers guidance in the visitor's situation.  We also provide referrals to specific university agencies and other relevant resources.  The visitor maintains full authority over what resources to access following the visit.

TRAININGS/PRESENTATIONS

We provide training in constructive conflict management skills and other related topics.  We give brief presentations on Ombuds Services upon request.  Click here for a sample list of the trainings and presentations we offer.