Training and Presentations

We are dedicated to supporting efforts of UNM staff to improve communication and collaboration in the workplace. We also support constructive conflict management and collaborative problem solving to promote wellness and productivity at work.  Please contact us if you would like a presentation made to your department/team about Staff Ombuds Services and/or skills development training.  Upcoming training and presentations are listed near the bottom of our home page. Some of the presentations and trainings that we provide include: 



  • Supportive Listening 101: Listening and Responding Supportively to Accounts of Sexual Misconduct
    In this 30 minute presentation, you'll learn the essential DOs and DON'Ts for listening supportively without causing unintentional harm. Supportive Listening 101 is an introduction to basic tools to help you foster a safe and supportive environment for those speaking up about sexual violence and misconduct. 
    Note: Although we do not talk about the details of sexual violence, we do talk about disclosures of sexual violence. 
    Supportive Listening Flyer (PDF Link)
    Supportive Listening Handout (PDF link)
    Supportive Listening-Sexual Misconduct Resources 

  • So...I Have to Report: Listening and Responding Supportively to Accounts of Sexual Violence and Misconduct for UNM Responsible Employees
    In this 30 minute presentation, you will learn what to say to let someone disclosing sexual misconduct know that you are a Responsible Employee (RE). According to to the Dept. of Education, REs include UNM Faculty, Staff, Teaching Assistants, and Graduate Assistants. This designation requires that any report of sexual misconduct made must be reported to the Office of Equal Opportunity. 
    Note: Although we do not talk about the details of sexual violence, we do talk about disclosures of sexual violence.
    So...I Have to Report Flyer (PDF Link) 
    So...I Have to Report Postcard (PDF Link) 

  • Crucial Conversations: Tools for Talking When the Stakes are High
    Based on the best-selling book of the same name. This 2.5-day training teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. It provides tools and skills for UNM employees at all levels, and may be particularly useful for managers who do performance evaluations. It's estimated that every crucial conversation we avoid holding, or don't do well, costs the organization $7,500.  Crucial conversations have a disproportionate impact on how people remember us and the results we achieve. 

  • Bridging Generations in the Workplace
    This 3-hour course explores how friction may arise from different generations in the workplace. There are currently four generations found in the workplace: Veterans, Boomers, X'ers, and Y'ers. Each generation may view workplace concepts differently, such as being a team player, showing respect, being on time, how to be professional, and good work habits. As a manager/supervisor or employee, this course will help you improve communication between generations, work together more effectively, with less friction, and with more humor. 

  • Assertiveness Training
    In this 3 hour workshop participants will learn about the differences between manipulation and assertiveness, how to interact with people in an assertive manner, when and how to say “no” and other skills essential for taking care of yourself in the workplace and elsewhere. 

  • Introduction to Ombuds Services:  How It Can Work for You

Supportive Listening 101: Listening and Responding Supportively to Accounts of Sexual Misconduct presented to:

UNM Division of Community Behavioral Health (CBH) (5.16.18)

Women's Resource Center (5.10.2018)

UNM School of Law (5.1.2018)

Center for Development and Disability Manager/Supervisor Meeting (4.18.2018)

Human Resources Staff Meeting (3.30.2018)

College of Arts and Sciences Department Administrators Meeting (3.21.2018)

Women's Resource Center (3.8.2018)

Valencia Campus Faculty and Staff Meeting (2.28.2018)

Women's Resource Center (2.27.2018)

Department of Pediatrics and Adolescent Medicine (2.26.2018)

Albuquerque S.A.N.E. (Sexual Assault Nurse Examiners) Collaborative (2.15.2018)

SMART (Sexual Misconduct and Assault Response Team) Committee (2.13.2018)

School of Architecture & Planning Staff (2.6.2018)

Dept. of Pediatrics (1.16.2018)

Dept. of Emergency Medicine (1.12.2018)

School of Architecture & Planning
 Faculty(1.9.2018)

UNM Career Services (12.14.2017)

College of Pharmacy (12.14.201)

Academic Advisors: Advising Matters (12.14.2017)

CAPS Program Specialists and Coordinators (12.13.2017)

Office of the President (12.7.2017)

Dean of Students (12.6.2017)

School of Medicine, HR Liaison Monthly Meeting (12.5.2017)

School of Medicine, Department Administrator Monthly Meeting (11.16.2017)

UNM Human Resources Consultants (11.15.2017)

Department of Individual, Family, and Community Education (11.8.2017)

HSC Mentoring Program (11.8.2017)

College of Fine Arts Student Success and Advisement (10.30.2017)

Department of Internal Medicine (10.25.2017)

UNM Project ECHO (10.24.2017)

Office of Equal Opportunity (10.17.2017)

So...I Have to Report: Listening and Responding Supportively to Accounts of Sexual Violence and Misconduct for UNM Responsible Employees

College of Arts and Sciences Department Administrators Meeting (5.18.2018)

Supportive Listening 301 Workshops: Practice Listening and Responding Supportively to Accounts of Sexual Misconduct presented on:

January 26, 2018