Our Principles
Hallmarks of Ombuds Practice
We adhere to the principles and standards of practice established by the International Ombudsman Association (IOA). Accordingly, we serve as a confidential, neutral, informal, and independent resource for staff concerns and conflicts.
Confidential
Visitors' identities and the contents of their conversations remain confidential. Only with permission would we contact other university members to help resolve a dispute. The limits of confidentiality are disclosed at initial appointments.
Impartial
We maintain no personal stake in the outcome of any dispute. We promote fair process and do not take sides or advocate for any particular individual, group, department, or organization.
Informal
The use of the Ombuds services is voluntary. Our focus is on alternative methods to resolving problems rather than by formal institutional procedures. We do not testify in formal hearings, we have no decision making authority, and we maintain no official records.
Independent
We exercise autonomy regarding our responsibilities.